The Fern Residency Ahmedabad, Ellisbridge, Series by Marriott

I am extremely disappointed with my recent stay at The Fern Residency. The overall experience was far below expectations, especially in terms of basic hospitality and housekeeping standards.Firstly, the housekeeping was very poor. The room was not properly maintained, and basic cleanliness was lacking. It felt like the room had not been thoroughly checked before assigning it to guests.The toilet flush was not working properly, which is a fundamental facility in any hotel room.To make matters worse, essential amenities were missing. There were no tea cups provided in the room. Additionally, shower gel was not provided in the bathroom, which is a very basic toiletry expected from a hotel of this category.Overall, the stay was frustrating and disappointing. I expected much better service and attention to detail. I hope the management takes these issues seriously and improves their standards for future guests.

Best experience Room is best

rabindra mohanty •

Couple • India • Feb 2026

There was only warm water or mild hot water in tap for taking shower. They need to improve the hot water arrangement, otherwise the entire day feels not fresh. Not a single sofa or chair for one to sit It’s a good property and it could have been managed more efficiently Small matters but quite important

Shankar Krishnamurthy •

Couple • India • Jan 2026

Hotel location is very good.you can go main points from here in few minutes.Hotel service not good...we have to call 2-3 times for one thing, best part in restaurant there is one waiter who got very angry whenever we give some breakfast order to him, he was like he is paying for our breakfast or hotel will charge him for our breakfast...We have early train to catch up in morning so we tell them to arrange pack breakfast in morning, reception staff was very friendly...but when we reached to restaurant in morning for tea that waiter came to us and saying us that you have said for packed breakfast so I told him you had gave us tea also in packed breakfast he said how can I give that, so we told that if there is any problem if we drink tea here bcoj we had paid for breakfast also in our package he was very angry on us because we are drinking tea there and taking packed breakfast also..I will suggest hotel that please don't take any charges from that waiter for our breakfast of you charge for this... Thank you Fern residency ellis bridge.

I stayed here for 2 days. From the very first moment the service level was disaster as if no empathy for customer. They provided me with a twin bed sharing while I booked king bed as I travelled with kids. Despite politely acknowledging the mistake, reception guy went ahead and told me that I made wrong booking and forced to check the booking details. Very poor level of service.He charged me additional for extra bedding but didn’t provide receipt.Room and hotel quality is ok but maintenance is very poor. Washroom looks that not being cleaned properly.On breakfast, person over there was more bothered about my room number while I was asking for plates and food. Again another point of bad service. They kept there charges higher than customer centricity. This is the reason they are poorly rated on Makemytrip.