Welcomhotel by ITC Hotels, Jodhpur

Beautiful Property, Disappointing Service & Overpriced DiningWe stayed at ITC Jodhpur from 3rd to 7th February, booking two rooms. The property itself is beautiful ’ very spacious with well-maintained lawns, a great activity area for kids, excellent restaurants and bars, and good quality food. The rooms and bathrooms are well-sized with tasteful d??cor, and overall the hotel infrastructure is impressive.However, the experience was impacted by multiple service and process issues. At check-in, despite being a Gold member eligible for upgrades, I was initially denied a room category upgrade and only received it after insisting on written clarification. Although we had made 100% advance payment through the ITC app, we were asked to pay again at check-in, and it took time for the team to verify the payment.Room service was slow ’ even a simple ice bucket request required reminders and took 30’40 minutes. Housekeeping frequently missed replenishing essentials like drinking water, towels, foot mats, and tea/coffee sachets. Used utensils were left in corridors for 10’12 hours. On the third day of our four-night stay, both room key cards stopped working as the system showed us checked out, requiring another visit to reception. At checkout, we were again asked to make full payment, and the team had to refer to screenshots of our payment confirmation emails.Food prices are extremely expensive. A simple dal was priced upwards of ’500 and a can of Coke around ’300 plus taxes. My advice would be to book a package that includes breakfast and at least one additional meal to avoid very high dining bills.Overall, ITC Jodhpur is a lovely property with excellent infrastructure, but the experience was significantly let down by service lapses, weak internal processes, and very high food pricing.

I cannot fault this place at all.Value for money. Luxury.We did a room, dinner and breakfast deal direct with the hotel reception. Wide selection of food in a 5 star buffet. Rooms are spacious and modern. Staff are courteous, friendly and helpful.We had a garden view ground floor and it is beautiful. Quiet and relaxing.We also had a driver and they were looked after as well.

We stayed over the busy New Year's weekend but so glad we chose this resort over others. The property is of course amazing but so is the service and hospitality. Team at ITC were overwhelmed, I'm sure, because of the December period but not once did that affect their amazing service.Hotel is 12-15kms outside the city, vast and has things for everyone. They've amazing facilities for kids, teenagers with a gaming zone and toddlers as well. That was a big plus for us. Lush green gardens and also a great pool that we didn't use in the wintersRooms are large and has all the amenities you'd need. We opted for a buffet breakfast which had a vast spread and lots of options to select from. It caters well to whatever suits you, south Indian, North Indian and local food as well.Good work as always ITC!

ITC welcomhotel is a nice large property situated 15-20 minutes away from Jodhpur city.We stayed here during New Year 2026 and had a good experience. The rooms are spacious and have a bathtub. We recommend Garden facing rooms for a good view. The hotel also has a swimming pool, large lawns and kids play area, which can keep children busy.The restaurant also serves a good buffet with a decent spread. They also have a traditional Rajasthani restaurant.However, the overall experience and service in this hotel does not match upto 4/5 star standards. We paid almost double the average rates because of the peak season, but we did not find any value after paying so much. The staff & service is not very well refined or polished, although they're hospitable (Good hospitality is common all over Rajasthan).

Neat and clean property...well managed property. Staff is very good.

Business • India • Nov 2025