Hotel Park View, Mumbai

Had a wonderful stay! The rooms were clean, comfortable, and well-maintained. Staff was friendly and helpful throughout. Great location and excellent service. Would definitely visit again.

Family • India • May 2026

The overall service and facilities of the hotel were satisfactory, and the staff experience was good. However, I was disappointed to face an issue with bedbugs in the room, which caused discomfort during my stay. This is a serious hygiene concern and not something expected from a 3-star hotel. I hope the management takes immediate action to resolve this matter and improve guest experience.

’"Lovely stay! The rooms are large and provide plenty of space to relax. From the smooth check-in to the helpful nature of the staff, the hospitality here is top-notch. It’s a great mid-sized hotel that really prioritizes guest comfort."

Had a wonderful stay at Hotel Karl Residency, Mumbai! The rooms were clean, comfortable, and well-maintained, making it a very relaxing experience. The staff was extremely courteous, helpful, and always ready to assist with a smile.The location is very convenient, with easy access to key areas of the city. The food was also delicious, with a good variety to choose from.One thing to be change that is change in recipes of food.Overall, it was a pleasant and hassle-free stay. I would highly recommend Hotel Karl Residency to anyone visiting Mumbai and would definitely love to stay here again!

We stayed at the hotel recently, and overall our experience was average. While the staff were trying hard, there were several issues that significantly impacted our stay—especially because we were traveling with family, including a 4-year-old daughter.Check-in experience:Upon arrival after a long drive, the reception team made us wait due to an unresolved room issue with the previous customer. They should have allowed us to check in and resolved the room matter afterward. Waiting with family for check-in was not a nice experience.Shower / maintenance issues:After check-in, our family needed a shower, but the shower was not working. We had to involve reception again, and a maintenance person was sent to fix it. This caused further delays and wasted a lot of our time and energy.Breakfast quality and options:Breakfast options were extremely limited. There was basically only one item available, with no real choice for food.Even the fruit selection was limited to just watermelon—there was no juice or other options.Hygiene concern:We were served water in a glass that had a fly in it. This was honestly unbelievable and unacceptable for any decent hotel.Staff effort vs management accountability:Although the staff were trying to handle things, I feel the hotel needs to improve significantly to make customers’ stay truly pleasant. Most importantly, we did not receive any proper apology or accountability from management. Instead, the explanations felt like shifting blame. Even if reception staff are not responsible for everything, the hotel should still ensure a smooth and respectful customer experience—and fix issues properly if they want guests to return.

Family • India • Apr 2026