Landmark Fort

The hotel is located right by the roadside and is still situated in a fairly decent area. However, the overall experience was quite average. The reception experience was not very welcoming or impressive, and the rooms were extremely small with no proper windows, which made the space feel suffocating and uncomfortable.The elevators were probably the worst part of the stay, as they were slow, poorly maintained, and inconvenient to use. The washroom toiletries provided were also inadequate and did not meet basic expectations for a comfortable stay.The most disappointing part of the experience was the buffet breakfast. The quality, variety, and overall management of the breakfast service were terrible and far below expectations.Overall, based on my personal experience, I was quite dissatisfied with the stay and would not recommend this hotel to others.

’ 1/5 ’ Extremely Poor Experience (Especially the Reception Team) Despite staying at this hotel for almost two weeks, I received no cooperation or assistance from the staff. Any complaint only resulted in more rude responses, and the reception team’s attitude was consistently arrogant, dismissive, and disrespectful. There is absolutely no sense of customer service here. If you value respect, courtesy, and good service, I strongly advise staying away from this hotel. It seems to be surviving only because of its location; otherwise, in terms of service, it is a complete failure. The reception team urgently needs proper training or replacement.

Though the rooms and location are good, the services are worse and pathetic, and takes away the credit.All staff, I repeat all staff from door man to the buffet counter staff are absolutely untrained, complacent and unprofessional.This hotel has deals with shipping companies and majorly hosts seamen. Unfortunately as seamen don’t exhibit their rights and treated poorly world over, these staffs too take them for granted, as they don’t directly settle their bills.(The shipping agents settle their bills not to mention the cuts involved).Though the owner is taking initiative to renew and revamp the rooms, these staffs are ruining all the credit earned.Request the Management and also the shipping agents to take serious note of this, and visit yourself to authenticate my review.FYI I’m a seafarer too.

Rooms give the positive vibes with all the lights and perfect adjustments. The in house buffet is tasty and healthy. Though there are some issues with services. WiFi sucks too. Moreover, you might face issues of light and water supply. Would not recommended that much but fine.

The Hotel Landmark Fort offers a cosy stay in a prime location, close to the Shivaji Train Terminus, formerly known as Victoria Terminus, in Mumbai. The beds are extremely comfortable, with high-quality mattresses and fine bedding. Room service is prompt and genuine. Each guest is provided with two pillows’one soft and one slightly firmer’both of excellent quality, ensuring a restful night’s sleep.The rooms are equipped with large LG televisions and the company’s remote, tea and coffee-making facilities, tumbler glasses, and complimentary 500 ml bottled water per guest per day. A box of clean white tissues, a refrigerator, and a good-quality reading light at the head of the bed are also provided. On the fourth floor, the rooms are larger and better appointed, with those on the left corridor side more spacious than those on the right. These rooms feature large, floor-to-ceiling French-style windows with dual curtains offering complete blackout capability.Bathrooms are spotless, fitted with high-quality faucets and fixtures. Water pressure is excellent, even on the top floor. However, the strong water flow means the shower area occasionally experiences minor water logging, though it drains away efficiently without causing obstruction. Toilets flush effectively, remain clean, and resist staining. For extended stays, housekeeping restores both the bed and bathroom to pristine condition daily.Mitsubishi air-conditioning units operate efficiently, running 24 hours a day. Hot water is available around the clock. The restaurant serves clean and healthy food, though slightly costly and milder in spice than some might prefer. The dining area is neat and well maintained. The inclusive breakfast has an excellent spread of Indian-style dishes, multiple varieties of jam, honey, achar, and marmalade. Coffee and juice machines, operated by a third party, serve high-quality, sugar-free drinks. Eggs and Indian breads are freshly made to order, and the breakfast selection includes at least three to four types of fresh fruit daily.Room service is consistently prompt, topping up bottles with RO-filtered water upon request. Though the hotel has an in-house restaurant, guests bringing outside food will find staff courteous enough to deliver it to their rooms.Overall, with its excellent location, courteous staff, and efficient room service, our stay was highly enjoyable. Rooms on the second and third floors may feel a little cosy, but the spacious fourth-floor rooms are well worth the additional cost.