hotel breeze bay

The experience was very disappointing, especially regarding the customer service and the attitude of the management. The staff were rude, and the manager acted dismissively and unprofessionally. Even more upsetting was the location and its surroundings, which did not match the impression given by the photos on Google. The area was dirty, poorly kept, and quite unpleasant. The contrast between the online images and the real environment was very noticeable. For a hotel in BKC, the overall quality was far below my expectations. Customer service, management, and the environment all need major improvements. I strongly recommend that potential guests check the location and surroundings carefully before making a reservation.

I am very unhappy with this hotel. There is a bad food odor, particularly at the entrance, and the area around the hotel is quite dirty with trash scattered about. The location is also less convenient to BKC than I had hoped. In general, the cleanliness, hygiene, smell, and environment are all poor. I would not suggest this hotel to anyone and urge the management to make significant improvements.

From the moment we got there, the attitude was rude and arrogant. The service was far from professional or acceptable. The staff did not show any respect or basic politeness to guests. There was no sense of hospitality during our entire stay. The overall conduct was very disappointing and frustrating. Every interaction clearly showed a lack of professionalism. It was a very bad experience; this is definitely not the kind of staff you want at a hotel. I would give this hotel zero stars if that were possible.

Completely unlivable conditions. Stay away from this hotel! It's located in a filthy slum area beside a huge open sewage drain, with a horrible smell that seeps into the rooms. The roads leading there are dark, dirty, and unsafe after dark. Inside, cleanliness is awful—ants in the bathroom, flies on the food, and the air conditioning hardly works. We booked two nights but it was so bad we wanted to cancel the second night, but management refused and wouldn't give a refund. Unsafe, dirty, and very poor customer service.

Room is best. Location not good. Receptionist worst.

ixigoer •

Family • India • Sep 2026