The Oberoi, Mumbai

Guest must be over 18 years of age to check-in to this hotel.

As per Government regulations, it is mandatory for all guests above 18 years of age to carry a valid photo identity card & address proof at the time of check-in. Please note that failure to abide by this can result with the hotel denying a check-in. Hotels normally do not provide any refund for such cancellations.

The standard check-in and check-out times are 12 noon. Early check-in or late check-out is subject to hotel availability and may also be chargeable by the hotel. Any early check-in or late check-out request must be directed to and reconfirmed with the hotel directly.

Failure to check-in to the hotel, will attract the full cost of stay or penalty as per the hotel cancellation policy.

Hotels charge a compulsory Gala Dinner Supplement during Christmas, New Year's eve or other special events and festivals like Diwali or Dusshera. These additional charge are not included in the booking amount and will be collected directly at the hotel.

There might be seasonal variation in hotel tariff rates during Peak days, for example URS period in Ajmer or Lord Jagannath Rath Yatra in Puri, the room tariff differences if any will have to be borne and paid by the customer directly at the hotel, if the booking stay period falls during such dates.

All additional charges other than the room charges and inclusions as mentioned in the booking voucher are to be borne and paid separately during check-out. Please make sure that you are aware of all such charges that may comes as extras. Some of them can be WiFi costs, Mini Bar, Laundry Expenses, Telephone calls, Room Service, Snacks etc.

Some hotels may have policies that do not allow unmarried / unrelated couples or certain foreign nationalities to check-in without the correct documentation. No refund will be applicable in case the hotel denies check-in under such circumstances. If you have any doubts on this, do call us for any assistance.

Any changes or booking modifications are subject to availability and charges may apply as per the hotel policies.

Primary Guest should be 18+ years of age

Check-in Instruction -

Check-In Instructions

• Extra-person charges may apply and vary depending on property policy
• Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
• Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
• This property accepts credit cards, debit cards, and cash
• Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

• Please note: An extra bed is provided for 1 child over 8 years old and less than 12 years old staying in a room with a parent. For more than 1 child between 8 and 12 years an additional room is necessary at a discounted rate.

Special Check-In Instructions

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. Guests are required to download the property's Aarogya Setu mobile app before check-in. At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination. Guests providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in. For any questions, please contact the property using the information on the booking confirmation. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration. To register at this property, guests who are Indian citizens must provide a valid photo identity card issued by the Government of India; travelers who are not citizens of India must present a valid passport and visa.

Know Before You Go

• Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
• Up to 2 children 12 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
• Only registered guests are allowed in the guestrooms.
• The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
• Contactless check-in and contactless check-out are available.
• At check-in, guests must provide either a negative PCR COVID-19 test result or a record of full COVID-19 vaccination.
• Guest providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in.

Optional Fees

• Fee for full breakfast: approximately INR 2065 for adults and INR 1032.50 for children
• Fee for wired internet in public areas: INR 1000 (for 24 hours, rates may vary)
• Airport shuttle fee: INR 6496 per vehicle (one-way, maximum occupancy 3)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Number of floors - 21

Number of rooms - 287