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Rooms & Guests
Phibha Villa
Cliford Nongrum Rd, 793004
Experience an abundance of unparalleled facilities and features at Phibha Villa. Maintain seamless communication using the complimentary Wi-Fi at resort villa.Effortlessly arrange transportation to and from the airport using the resort villa's airport transfer services.Discovering Shillong becomes even more accessible through the taxi and car hire amenities provided at the resort villa.For visitors traveling by automobile, complimentary parking is available. Reception assistance is offered at the resort villa featuring concierge service. During leisurely days and evenings, on-site amenities such as daily housekeeping enable you to fully enjoy your accommodation.For all your minor, last-minute requirements, the convenience stores can promptly cater to them, eliminating the need to venture out.For visitors wishing to smoke, designated smoking zones can be found.At Phibha Villa, every guestroom is provided with convenient amenities and fittings to ensure a comfortable stay.Enhance your experience at resort villa with the knowledge that certain rooms are equipped with linen service and blackout curtains for your convenience. Certain rooms offer in-room amusement features such as the cable TV for your enjoyment.In select rooms at the resort villa, bottled water is available for those moments when it seems necessary.It is worth noting that certain guest bathrooms feature a hair dryer and toiletries for your convenience. Begin your day carefree at Phibha Villa, as complimentary breakfast is offered for your convenience. Begin your day feeling refreshed and invigorated as you enjoy a delightful cup of quality coffee available at the cafe situated within the resort villa. At the resort villa, an assortment of easily accessible and delicious meal choices are available to satisfy your appetite whenever it strikes.
Popular Facilities
Breakfast Available
Coffee Shop
Terrace
Garden/Backyard
Safe Dining Space
Daily housekeeping
Double Room
Parking
Free WiFi
+ ₹234 taxes and fees, per night, per room
6.5
Good
•232 reviews
Unexplained extra charges, poor service and cramped basement rooms
Guest as saying
Good
ixigoer •
Couple • India • Oct 2026So there was a power cut and they didn’t have generator, fans were off. The rooms had no ventilation. When we complained, they stayed arguing with us. One of their staff was drunk and started becoming aggressive
ixigoer •
Couple • India • Jun 2026We reserved the hotel well ahead of our arrival and repeatedly confirmed the booking, asking if any advance payment was needed, but they said no. However, upon arrival, we discovered the room was already booked to someone else despite our afternoon confirmation. The service was very poor. Avoid booking here. The location is not suitable for cars and is very cramped.
Sadhana Sahay •
Solo Traveller • Jun 2026
Around the property
Capt. Williamson Sangma State Museum
2.72 km
Shillong View Point
2.05 km
Iewduh Bara Bazar
0.97 km
Cathedral of Mary Help of Christians
1.8 km
Police Bazar
1.68 km
All Saints Church
1.17 km
Golf Links Shillong
3.37 km
Shillong Golf Course
3.68 km
Ward's Lake
2.06 km
Jawaharlal Nehru Stadium
2.71 km
6.5
Good
232 Users
Guest Impressions
Staff are often polite, friendly, and willing to assist with requests.
Rooms are frequently small, with some bathrooms unusually cramped.
Power cuts and absent backup have disrupted ventilation, water access, and sightseeing plans.
Cleanliness
7.0
Rooms ranged from very clean and hygienic to lacking basic upkeep.
Staff
6.2
Staff experiences ranged from helpful and polite to rude and unprofessional.
Food
6.0
Food quality ranged from good to poor.
Location
5.8
The property is somewhat distant from central areas and inconvenient for some travelers.
Room Comfort
5.8
Room comfort was mixed, with small rooms, poor ventilation, and some well-maintained accommodations.
Value for Money
5.8
Value ranged from affordable stays to complaints about extra charges and disappointing room quality.
Total Reviews
Average
7.2
Good
ixigoer •
Couple • India • Oct 2026No generator and ventilation
4.8
So there was a power cut and they didn’t have generator, fans were off. The rooms had no ventilation. When we complained, they stayed arguing with us. One of their staff was drunk and started becoming aggressive
ixigoer •
Couple • India • Jun 2026Disappointing Stay Experience
2.0
We reserved the hotel well ahead of our arrival and repeatedly confirmed the booking, asking if any advance payment was needed, but they said no. However, upon arrival, we discovered the room was already booked to someone else despite our afternoon confirmation. The service was very poor. Avoid booking here. The location is not suitable for cars and is very cramped.
Sadhana Sahay •
Solo Traveller • Jun 2026Disappointing Guest Treatment
2.0
Awful experience. This hotel seems only interested in making guests pay extra fees and does not care about customer satisfaction. Even though my booking was confirmed, they demanded more money without explaining why. The staff was rude, unprofessional, and refused to take responsibility when I asked about it.
Khushbu Singh •
Solo Traveller • Jun 2026Terrible Staff & Fees
2.0
This was by far the worst hotel experience I've encountered. The staff appeared more focused on squeezing extra money from guests rather than offering proper service. They insisted on extra fees beyond the confirmed booking price without giving any clear reason. Their conduct was unprofessional, impolite, and totally unacceptable. There was no transparency, honesty, or concern for customers.
Abhimanyu Dhingra •
Solo Traveller • Jun 2026Hotel Facilities
Access
Allergy-free rooms
Intercom
Non-smoking rooms
Private Check-in/out
Soundproof rooms
Safety and security
24*7 Security
CCTV in common areas
Fire extinguisher
Safety/security feature
Room amenities
Daily housekeeping
Bedside socket
Blackout curtains
Cupboard
Dining Table
Dustbins
Extra large bed
Fan
First Aid kit
Free drinking water
Hand sanitiser
Heating
Linens
Marbled/tiled floor
Mirror
Shelf for clothes
Sleep comfort products
Sofa
Study table
Telephone
Umbrella
Wooden floor
Bathroom
Private bathroom
Shower
Toiletries
Towels
Transfers and transport
Onsite car parking
Airport transfer
Car rental service
Taxi/Cab service
Internet access
Internet services
Food and drinks
Breakfast Available
Coffee Shop
Alternative Meal Arrangement
Water Bottles
Activities and sports
Golf course(within 3 km)
Game room
Services and conveniences
Terrace
Contactless Check-in/Check-out
Concierge
Free car parking
ATM
Chapel
Convenience Store
Doorman
Food Delivery
Invoice Provided
Salon
Smoking Area
Accessibility
On-site accessible restaurants / lounges
Outdoor
Garden/Backyard
Safety and cleanliness
Safe Dining Space
First Aid kit
Hand sanitiser
Contactless Check-in/Check-out
Anti-Viral Cleaning Items
Body Thermometer
Cashless Payment Service
Common Area Disinfection (Daily)
Doctor/Nurse on Call
Hot water linen and laundry washing
Hygiene Certification
Individually-wrapped food options
Mask-wearing staff
No Shared Stationery
Physical Distancing of at least 1 metre
Professional Sanitisation and Disinfection Services
Protective Screens in Common Areas
Regular Sanitisation of Rooms
Regularly disinfected rooms
Room Sanitisation Opt-Out Available
Room Sealing after Sanitisation
Safety Protocol-trained staff
Sanitised kitchen and tableware
Sterilising Equipment
Temperature Check
Media and entertainment
Satellite channels
Languages spoken
English
Hindi
Hotel Policies
Check-in:
From: 2:00 PM
Check-out:
To: 12:00 PM
Check-in
2:00 PM
Check-out
12:00 PM
Children and extra beds
- All children are welcome.
- Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
- Stay for free if using existing bedding. If you need an extra bed, it will incur an additional charge.
- Must use an extra bed which will incur an additional charge.
- Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Property Policies
- Primary Guest should be 18+ years of age
Property Information
- Travel time to airport (minutes) - 215
- Year property opened - 2022
- Number of floors - 3
- Room voltage - 220
- Number of rooms - 11
- Daily Internet/Wi-Fi fee - 0 INR
- Most recent renovation - 2022
- Breakfast charge (unless included in room price) - 300 INR
- Number of restaurants - 1
- Reception open until - 20:00
- Daily parking fee - 0 INR
- Check-out from - 07:00
- Check-in until - 22:00
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