Snow Valley Heights
Upper Chakkar, 171004
At Snow Valley Heights, exceptional service and top-notch amenities create a memorable experience for guests. Complimentary internet access is available in the hotel to ensure you stay connected during your visit.Discover the wonders of Shimla with ease by utilizing the services provided by taxi and shuttle.Complimentary parking is available for guests.Continuously receive the support you require through front desk amenities such as concierge service, express check-in or check-out, luggage storage and safety deposit boxes. At the hotel, their tours can even assist you in booking tickets and securing reservations for leisure activities and adventures.Always look your best in your preferred attire with the dry cleaning service and laundry service provided at Snow Valley Heights.Craving relaxation? In-room amenities such as room service and daily housekeeping allow you to maximize your time spent inside the room. Due to health concerns, smoking is strictly prohibited within the entire premises of hotel.Accommodations come equipped with all the conveniences required for a restful night's slumber.A selection of rooms feature linen service, blackout curtains and air conditioning to ensure your comfort and convenience.A few accommodations at Snow Valley Heights also include unique design elements like a balcony or terrace. A few chosen rooms are equipped with television and cable TV to ensure guest amusement.In certain chosen rooms, a coffee or tea maker is conveniently available for your use.In the hotel, certain guest bathrooms come equipped with essential bathroom amenities, such as a hair dryer and toiletries, ensuring a comfortable stay for guests. A delightful breakfast is the perfect way to begin your day, and at Snow Valley Heights, you can always indulge in a scrumptious meal on-site.Allow your journey to be free from the pangs of hunger! On-site eateries offer delicious and accessible meal choices.At Snow Valley Heights, guests with diverse dietary needs are accommodated by offering options like halal among the different types of cuisine.
Popular Facilities
Internet services
Buffet Breakfast
Room Service
Facilities for Differently-Abled Guests
Air-conditioned rooms
Daily housekeeping
Superior Room No View
Parking
Book with ₹0
+ ₹602 taxes and fees, per night, per room
9.2
Exceptional
•749 reviews
96% positive reviews in last 3 months
Guest as saying
The service was excellent and the rooms were amazing. Had a great experience!! They have an amazing singer, who adds more charm to it every night.
Located about 30 mins away from the mall road. The hotel is situated in a quaint location without much street noise. However there are multiple residential buildings around the hotel with narrow streets.The staff is courteous but not very professional. Looked like a novice staff especially the cleaners.Food is okay, nothing great like the way reviews are posted. There dinners buffet was a good deal with usual food options.
I genuinely wanted to give this hotel a 5-star rating because my first day experience was excellent. The staff was attentive, the room was clean, and everything felt worth the premium price. Unfortunately, the experience declined significantly over the next two days.We handed over our room keys around 10:30 AM and specifically requested room cleaning, water refilling, fresh towels, toiletries, and soap refills before leaving. However, when we returned at around 3:30 PM, the housekeeping had only just started cleaning. We had come back to rest for an hour before heading out again, but instead, we had to wait while the room was being cleaned.Even after the cleaning was completed, the washroom still had stains, the closet area had visible shoe marks, and basic toiletries were missing. The towels were not changed despite repeated requests, and the water bottles were not refilled until we reminded them several times. Every small request required multiple follow-ups, sometimes 10 to 15 reminders, which is unacceptable for a property charging premium prices.The Wi-Fi was another major disappointment. Although advertised, it barely worked throughout our stay, and we had to rely entirely on our own mobile data.The food quality was decent overall, but on one occasion, I found a large hair in my meal, which completely ruined the dining experience.What disappointed me the most was the attitude of the morning housekeeping staff. They were unresponsive, argumentative, and behaved as if basic requests like changing towels or providing toiletries were unreasonable. In contrast, the evening and night staff were polite, prompt, and genuinely helpful. They deserve appreciation for their hospitality.We spent approximately 50,000-60,000 during our stay, including the room, food, and generous tips to the staff every day, yet the level of service did not justify the amount spent.One more thing to note: I upgraded to the panoramic view room by paying extra solely for the balcony experience. However, monkeys frequently roam outside, making it impossible to sit outside or enjoy the view peacefully. In my opinion, paying extra for this room category is not worth it, as a standard Club Room would provide a similar experience without the unnecessary premium.Overall, I loved the first day of my stay, but the poor housekeeping, lack of accountability, hygiene issues, and inconsistent service overshadowed the experience. I wanted to give 5 stars, but due to these repeated problems, I can only give this hotel 2 stars. The only reason I’m not giving 1 star is because the evening and night staff were genuinely courteous and helpful.
