Snow Valley Heights

I genuinely wanted to give this hotel a 5-star rating because my first day experience was excellent. The staff was attentive, the room was clean, and everything felt worth the premium price. Unfortunately, the experience declined significantly over the next two days.We handed over our room keys around 10:30 AM and specifically requested room cleaning, water refilling, fresh towels, toiletries, and soap refills before leaving. However, when we returned at around 3:30 PM, the housekeeping had only just started cleaning. We had come back to rest for an hour before heading out again, but instead, we had to wait while the room was being cleaned.Even after the cleaning was completed, the washroom still had stains, the closet area had visible shoe marks, and basic toiletries were missing. The towels were not changed despite repeated requests, and the water bottles were not refilled until we reminded them several times. Every small request required multiple follow-ups, sometimes 10 to 15 reminders, which is unacceptable for a property charging premium prices.The Wi-Fi was another major disappointment. Although advertised, it barely worked throughout our stay, and we had to rely entirely on our own mobile data.The food quality was decent overall, but on one occasion, I found a large hair in my meal, which completely ruined the dining experience.What disappointed me the most was the attitude of the morning housekeeping staff. They were unresponsive, argumentative, and behaved as if basic requests like changing towels or providing toiletries were unreasonable. In contrast, the evening and night staff were polite, prompt, and genuinely helpful. They deserve appreciation for their hospitality.We spent approximately 50,000-60,000 during our stay, including the room, food, and generous tips to the staff every day, yet the level of service did not justify the amount spent.One more thing to note: I upgraded to the panoramic view room by paying extra solely for the balcony experience. However, monkeys frequently roam outside, making it impossible to sit outside or enjoy the view peacefully. In my opinion, paying extra for this room category is not worth it, as a standard Club Room would provide a similar experience without the unnecessary premium.Overall, I loved the first day of my stay, but the poor housekeeping, lack of accountability, hygiene issues, and inconsistent service overshadowed the experience. I wanted to give 5 stars, but due to these repeated problems, I can only give this hotel 2 stars. The only reason I’m not giving 1 star is because the evening and night staff were genuinely courteous and helpful.

Group • India • Jun 2026

Dear Hotel Management Team,I would like to share that my stay at your property was very pleasant. The food and service standards were excellent, and the staff was courteous and attentive throughout.I would especially like to extend my sincere thanks to Mr. Kuldeep, General Manager, Mr. Devendar Thakur, F&B Manager, and Mr. Vishal Harnaut for their outstanding support and hospitality. Their efforts truly enhanced my experience.Please convey my appreciation to the team and continue maintaining these high standards to ensure all guests have a memorable stay.While my overall experience at the property was good, I must mention that my booking experience with Agoda was unsatisfactory. Based on my personal experience, I would not recommend using Agoda for future reservations.Thank you once again for the wonderful hospitality.Best regards, Abhishek bhardwaj8800227876

Family • India • Jun 2026

This property is located at a very good location and is one of the best at this price. Staff is professional and friendly. Very beautiful and clean rooms.

Family • India • Jun 2026

Good experience

Family • India • Jun 2026

Hotel is clean. Hotel situated on hill top hence view is valley is superb.

Family • India • Jun 2026