Taj Bengal, Kolkata

I was nice but staff were not the best and some parts of the property was dusty

Couple • India • Apr 2026

We stayed 3 nights and it was marvelous. Very clean, attentive staff, good food. It was the best hotel we stayed at during our 2 weeks trip

Couple • United Kingdom • Mar 2026

We have travelled to various cities around India and stayed in many hotels. Coming from London the expectation is very high. From the moment we got out of our cab into the hotel to the time we got back into the cab to the airport the way we were treated was beyond amazing. We had come for 6 nights to celebrate our honeymoon and a birthday and the staff went far and beyond to make our stay memorable.The first day we checked in Sanjib dealt with the few requests I had asked for. He dealt with us with upmost respect.Our booking had free breakfast and the service was impeccable from all the staff. To name a few Shruti, Koel, Ishika and Sushila would always be looking after us and would know where we wanted to sit and what we wanted to order! I had a special request for one of the mornings at breakfast for a cake and a nice set up for my partners birthday. Nasir and Koel put together a lovely table with a cake also. They really made breakfast incredibly special. The wonderful chef Kavitha would come out and greet us and took the time to have a conversation with us and she made us a special dish after we informed her we had just gotten married. It was an incredibly thoughtful gesture.The breakfast had a wide spread of local dishes as well as continental options. The hot food was exquisite. It would be one of the things I looked forward too.One of the evenings we ate at Sounargaon which is a restaurant in The Taj. Without the help of Christine we wouldn't have experienced one of the best prawn dishes I have ever tasted.After a couple of days I had requested a room change and in came Abhijeet who works at the front desk to the rescue. He spent a couple of hours to make sure I was able to get that room. It really changed the experience of the whole stay.We had Rahul from housekeeping to thank for always making sure our room was clean and we had a stock of earl grey teas!I would recommend to anyone who visits Kolkata to come stay at the Taj, it is one of the best stays I have ever had in my entire life.

We recently stayed at Taj Bengal and would like to share our experience.A big shout-out to Chef Chandan in Cal27 for preparing a delicious chicken curry on special request. He truly went the extra mile to ensure we enjoyed our main course to the fullest. Thank you as well to Chef Kavitha for her helpful insights on muesli ’ much appreciated.The food at the lounge access was excellent, and compliments to all the chefs involved for maintaining such quality. We would also like to thank the staff present on the 5th floor for their attentive service and support during our stay.While the majority of the staff at Cal 27 were responsive and courteous, we did experience some inconsistency in service. A few staff members appeared to knowingly ignore requests, and we faced similar inconsistent responses from the reception team when contacting them by phone. We chose to stay at Taj because of its renowned hospitality, and we believe this standard should never be compromised.Overall, we appreciate the efforts of many team members who made our stay pleasant, and we hope the minor service gaps can be addressed to make the experience even better.

This hotel is superficially spectacular but once you look beneath the surface you will be disappointed.Our room (232) was clean and comfortable but had a very dated dirty looking bathroom, offering a stained bath with a shower curtain. The room overlooked the busy dual carriageway and the glazing was so poor that it was like sleeping in one of the tents under the raised roadAll in all I feel confident that I would have had a better nights sleep and access to much better facilities if I had stayed at the Novotel.The food here is very nice