The Orion - Greater Kailash

Anyone looking to book this place please be aware that the photos are all old. The rooms don't look like that anymore. And the restaurant photos that they have conveniently used are that of Blue Tokai coffee shop.I don't know who has given them good reviews but definitely not worth the money i paid. Their restaurant looks like some abandoned warehouse in the basement with very limited breakfast options which tasted pathetic. Even their bread smelled funny. Quite disappointed and will not stay here again.

’I am extremely disappointed with my stay. For a room costing over 5,000, I expected basic security and comfort, neither of which were provided.’Security: The door did not have a proper, functioning lock, which is completely unacceptable at this price point.’Disturbance: A door alarm went off repeatedly throughout the night, making it impossible to get any rest.’Management needs to address these maintenance failures immediately.

Rooms are generally clean, well-maintained, and equipped with all the essentials. Housekeeping keeps standards high, so most guests find their rooms fresh and welcoming. Some reviews mention occasional issues with bathroom amenities, but overall, maintenance is solid.

My issue in this hotel is with the terrible service. Really bad experience. We stayed here for 4 days. The wifi was not working for 3 out of the 4 days. We asked and pleaded with the staff every day and it took them 3 days to fix it. Also, this hotel shuts off the hot water at night. If you want to shower at night at this hotel good luck. Garam pani nahi mile ga raat ko. Can someone please tell me, is hot water in a hotel a luxury? Sirf garam pani manga hai heera moti nahi. This was a huge issue with this hotel and when we begged the staff to leave the hot water on at night they just didn't listen. We got so frustrated with this hotel that we asked for a partial refund. Mr. Pankaj the manager at the front desk said complaint kardo koyi baat nahi (you can complaint i dont care). So I am not sure if this hotel cares about their service and customers. Will not be staying here ever again. Hot water and Wifi is basic needs for a hotel. Not asking for luxury.

What an absolute dump of a hotel and one of the worst stays I’ve ever experienced. Pankaj, the manager, is a complete disgrace and has no business working in hospitality.My fianc?? and I stayed here for 6 days with no consistently functioning Wi-Fi and no reliable hot water. Let that sink in. The hotel literally turns off the water boiler every evening to save money, so if you shower after a certain time, you’re stuck with cold water. We had to repeatedly badger them daily just to turn the boiler back on. Hot water is not a luxury’it’s a bare minimum expectation.On top of that, there was no Wi-Fi for the first four days. Every day we were fed excuses about it being ’worked on,’ yet absolutely nothing improved. The TV barely had any channels, the sink in the bathroom smelled like a dirty sewage, the breakfast was weak, and the entire place looked like an unfinished, poorly maintained building that should never have been opened to guests.The cherry on top: when my fianc?? raised these issues, the clown manager Pankaj flat-out said, ’I don’t care about the reputation of the hotel.’ That tells you everything you need to know. Utterly unprofessional, arrogant, and clueless’a total clown.DO NOT STAY HERE. This place cuts corners, ignores guests, and doesn’t even pretend to care. Save yourself the frustration’you will regret booking this hotel.Also- I don’t want a copy/paste response from the hotel so please save yourself the hassle and get lost.