Club Mahindra Derby Green, Ooty

’’ BEWARE SENIOR CITIZENS: Broken Promises & Bait-and-Switch TacticsRating: ’ / 5I booked a stay at Club Mahindra Derby Green through Agoda for my senior citizen parents. What should have been a comfortable and smooth trip turned into a physically exhausting and incredibly stressful ordeal due to deceptive management and zero regard for elderly guests.Upon arrival at Derby Green, my parents were subjected to a classic "bait-and-switch." The management told them they were being redirected to stay at their sister property, Club Mahindra Danish Villa. To get them to agree to this change, the staff explicitly promised that the facilities would be identical and, most importantly, that they would be given a ground-floor room to accommodate their age and mobility needs.It was a complete lie.When my elderly parents reached Danish Villa, the reception team flatly denied them a ground-floor room, claiming none were available. They were shoved into a first-floor room, forcing them to painfully climb up and down stairs every single time they wanted to leave.Why you should avoid booking here for elderly family:Total Disregard for Special Requests: The Agoda booking explicitly highlighted that the guests were senior citizens and required appropriate room placement.Empty Promises to Force a Relocation: Staff will promise absolutely anything (like guaranteeing ground-floor access) just to push guests to a different property, with zero intention of honoring it.Zero Internal Communication or Empathy: Shunting elderly people between properties and then making them climb stairs displays a complete lack of basic human consideration and hospitality.Club Mahindra completely failed my parents. If you are booking for vulnerable or elderly family members and expect a resort to actually honor their commitments, look elsewhere. This management cannot be trusted.

I booked a stay at Club Mahindra Derby Green through Agoda for my senior citizen parents. What was supposed to be a comfortable trip turned into a stressful and physically exhausting ordeal due to terrible management and broken promises.Upon check-in at Derby Green, my parents were arbitrarily told they were being shunted to another property, Club Mahindra Danish Villa. They were explicitly promised by the staff that the facilities would be identical and, crucially, that they would be given a ground-floor room to accommodate their age and mobility needs.Unfortunately, Club Mahindra's word means nothing.When my elderly parents arrived at Danish Villa, the reception team flatly informed them that no ground-floor rooms were available. They were given a first-floor room, forcing them to climb up and down stairs every single time they wanted to leave the room.Why this is completely unacceptable: Ignored Special Requests: I had explicitly mentioned during the Agoda booking that the guests were senior citizens and required accommodation suited to their age. Bait and Switch: Baiting guests with one property and switching them to another upon arrival is a highly unprofessional business practice. Broken Promises & Lack of Empathy: Promising a ground-floor room just to get them to agree to the property shift, only to renege on that promise immediately upon arrival, shows a blatant lack of empathy and respect for elderly guests.Club Mahindra utterly failed to provide basic hospitality. If you are booking for elderly family members or expect a resort to honor their commitments, avoid this place. They do not care about customer service or basic accessibility needs.

Couple • India • Jun 2026

Derby green is located in centre of city but peaceful. It is 100 yr old property nicely maintained and full of nature around. Food in restaurant is good. We enjoyed our stay. Staff is very friendly and caring.

Group • India • Jun 2026

Good Family-Friendly Stay at Club Mahindra Derby Green, OotyWe stayed at Club Mahindra Derby Green for three nights during our Ooty trip and had a pleasant overall experience.What we liked most about the property was how family and kid-friendly it is. There is a dedicated outdoor children's play area, an indoor activity room, and plenty of open space for kids to enjoy. As parents traveling with a child, these facilities made a big difference and helped keep our little one engaged throughout the stay.The property is surrounded by beautiful landscaping, with well-maintained gardens and some stunning large flowers that add to the charm of the resort. The peaceful atmosphere and greenery make it a nice place to relax after a day of sightseeing.The staff were courteous and helpful, and the overall cleanliness of the property was good. The restaurant was also well maintained, and we enjoyed the food and service during our stay.Like any property, there are a few areas where improvements can be made, particularly considering the age of some facilities. However, none of these issues significantly affected our experience.Overall, Derby Green offers a comfortable and enjoyable stay, especially for families with children. If you are looking for a property with good hospitality, decent food, beautiful gardens, and activities for kids, this is certainly a good option to consider in Ooty.

Excellent everything

Couple • India • May 2026