Club Mahindra Kensville Golf Resort

This was the worst dining experience we've had. We arrived with international clients and placed our full order an hour ahead, yet our guests still had to wait an additional hour after arriving. The restaurant was nearly empty, so there was no justification for such slow service. The staff acted as if they were doing us a favor, showing no professionalism, courtesy, or care for customers. Another family nearby was also experiencing similar delays. To add to the disappointment, our umbrella disappeared from outside the restaurant. When we inquired, the staff simply said, "We don't know," without any apology or attempt to assist. If you can't manage outside guests properly, you shouldn't take reservations. This place completely spoiled our visit with international clients. The service was utterly terrible. We will never return and do not recommend it.

The location is excellent with views of the beautiful golf course. The staff are modest and helpful. The chef prepared a menu tailored to our preferences. Overall, it was a joyful holiday.

A lovely retreat away from the city's hustle and bustle. The vibe and mood here are fantastic—it's a true pleasure to unwind and enjoy meaningful moments together in this tranquil environment.

Official Complaint: Degrading Staff Conduct – (Kensville Ahmedabad) Dear Club Mahindra Member Experience Team, I am compelled to share my profound dissatisfaction with the unprofessional and humiliating treatment I faced during my recent stay at Club Mahindra Kensville, Ahmedabad. I checked in on 1st July 2026 and checked out on 2nd July 2026. Although the 1BHK pool-facing room was great and the stay itself comfortable, the unfriendly attitude of your senior staff greatly marred our holiday. Incident Summary: Uncooperative Reception: Prior to arrival, we contacted the front desk to ask about the dinner package. The staff was uninformed and simply redirected us to the F&B Manager, Mr. Jha. Rude Behavior and Misconduct: Since we were driving, we called Mr. Jha, who insisted we send a WhatsApp message. When we explained we were driving and requested he send the details instead, he responded rudely. He said he was out of state and driving, and when we asked for another official contact for timely help, he claimed to be the "only authority" and abruptly ended the call. Unfulfilled Promise of Resolution: Upon arrival, we reported this issue. The Front Office Manager was courteous and apologized, but when we asked for a formal apology from Mr. Jha the next morning, nothing was done by checkout. As a vacation owner, being met with such hostility and disrespect from a department head is unacceptable. Hospitality starts with respect, and Mr. Jha clearly lacks guest communication skills and professionalism. I request a formal investigation and written confirmation of corrective measures taken.

Our initial experience with the resort was very disappointing. Before arriving, we contacted the front desk to inquire about the dinner package, but the staff there had no information and gave us the contact number of the restaurant manager, Mr. Jha. Since we were driving, we called Mr. Jha and asked about the package. He requested that we send a WhatsApp message for details. We explained that we were driving and asked if he could send the information to the same number instead. His reply was very rude; he said he was also driving and out of state and that it would take him about an hour to respond. When we asked for another official contact number so someone else could assist us, he said he was the only authority and abruptly ended the call. This interaction was very frustrating and unprofessional. We then called reception and explained the situation. They asked us to visit the resort and speak to the Resort Manager. Upon arrival, we met the Front Office Manager, who was polite, listened patiently, and apologized for the incident. However, we requested an apology from the staff member involved the next morning, but nothing was done by check-out. As a member, this experience was very disappointing and felt humiliating. Although the rooms were spacious, the 1BHK pool-facing accommodation was excellent, and the rest of the stay was comfortable, the poor first impression overshadowed everything else. Mr. Jha, the F&B Manager, clearly needs training in guest communication and professional behavior. Hospitality starts with courtesy, which was sadly lacking in our experience.