ITC Narmada, a Luxury Collection Hotel, Ahmedabad

We had a fantastic lunch experience at ITC Narmada in Ahmedabad. We went up to the 12th floor to dine at their restaurant, I cannot recall the exact name, but they served absolutely amazing, authentic Gujarati cuisine that we thoroughly enjoyed. The staff there was extremely polite and attentive; no matter how many times we asked for water, they brought it immediately with a smile. They even had the courtesy to explain every single dish as it was served, and it was impressive that every staff member knew exactly how the food was cooked and what ingredients were used. An exciting bonus during our visit was that the Gujarat Titans cricket team players were staying right there on the same floor! The entire hotel is built beautifully, everything was completely up to the mark, and the washrooms were immaculately clean. Overall, it was an amazing experience with amazing staff, and I highly recommend visiting. Thank you!

This staycation was worth it. The hotel amenities are great. the staff is accommodative.

Group • Kenya • May 2026

I had already booked hotel from AGODA website. I had already told them we are coming for check in late 12 midnight after our wedding ceremony. When I reached there, they had cancelled my booking. I had to wait for 1 hour just to get room and it was already past 1 AM in the morning. My and My wife - both of us are in full wedding attire seating there outside. Staff did NO HELP to provide room. Luckily one family had come and cancelled extra room infront of me and he said give our room to this newly wed couple. That's how I got room to stay at my first night. Manager was very unapologetic and UNSYMPATHETIC. After conversations, ZERO ROOM services, Worst experience I simply took refund of my full stay. I would not even go again there.

Couple • India • Apr 2026

As always with ITC properties, it’s an awe inspiring building with very helpful and friendly staff. The room was beautiful and spacious, breakfast was rich and plentiful. Would stay again!

Solo Traveller • Finland • Apr 2026

We (my wife and I) stayed here for about 9 days (starting Feb 24)and it was 8 days too long. I provided this feedback to their management team in writing as well as verbally. I give them credit to seek my feedback and took it very professioanlly (kudos for they ). It is no way near ITC level service and accommodations, like they have in Mumbai (have stayed there since its opening near airport) as well as is Delhi. And much lower level than Oberoi.Service was slow to clean tables from previous use, slow to set up table, get tea orders, etc. Rooms are dated. Lobby and hallways are very beautiful and well kept. They were too busy at all levels trying to appease few cricket players staying there for World Cup (they were star stuck), forgot normal business (I had stayed here back in Oct as well) and leisure customers. Even checking in at nite seem burdensome and bell service was nowhere to find to help with luggage.Only bright spot was our butler, Yash, he was very pleasant and helpful with reservation, checking up on us, etc. He always had a smile and easy going attitude.We are also shareholders of ITC hotels and ITC so I always supported them. Going forward I have to rethink it. We checked out and stayed at Hyatt Regency in Ahmedabad, experience there was outstanding and room/hotel is modern, very comfortable accommodations and service was very good.