Collection O Andheri Near Western Express Highway

Here's a review of my stay: the rooms were smelly with poor cleanliness, the AC didn't work properly, and the rooms were small. Additionally, there was a potty inside the toilet commode, which was a very bad experience.not recommended it for any traveler or family.

Hotel FeedbackI had a very disappointing experience during my recent stay.I had made a confirmed booking in advance, but when I reached the hotel, the staff informed me that there was no booking under my name. This was extremely frustrating, especially after a long journey.When I requested them to connect me with a senior or manager, they were uncooperative and did not entertain my request. I was made to wait and was denied proper assistance for almost 5–6 hours.Only after I firmly insisted on speaking with the main head/manager, they finally provided a phone to check the details. After checking, they were able to locate my booking, which clearly showed that the issue was from their end.Additionally, I was later informed that the hotel’s tie-up with Agoda had already ended, which was never communicated at the time of booking. This added to the confusion and inconvenience.This entire experience reflects poor customer service, lack of coordination, and unprofessional behavior by the staff. I expect better handling of customers and proper verification before denying a valid booking.I hope you take this feedback seriously and ensure such incidents do not happen again.

Couple • India • Apr 2026

Hotel FeedbackI had a very disappointing experience during my recent stay.I had made a confirmed booking in advance, but when I reached the hotel, the staff informed me that there was no booking under my name. This was extremely frustrating, especially after a long journey.When I requested them to connect me with a senior or manager, they were uncooperative and did not entertain my request. I was made to wait and was denied proper assistance for almost 5–6 hours.Only after I firmly insisted on speaking with the main head/manager, they finally provided a phone to check the details. After checking, they were able to locate my booking, which clearly showed that the issue was from their end.Additionally, I was later informed that the hotel’s tie-up with Agoda had already ended, which was never communicated at the time of booking. This added to the confusion and inconvenience.This entire experience reflects poor customer service, lack of coordination, and unprofessional behavior by the staff. I expect better handling of customers and proper verification before denying a valid booking.I hope you take this feedback seriously and ensure such incidents do not happen again.

Couple • India • Apr 2026

found a cockroach, bedbugs mosquitoes the room was not clean they directly asked us to cancel instead of providing solution and no help from the staff

Couple • India • Apr 2026

I recently visited this hotel and had an extremely disappointing experience. First of all, the name shown online is completely different when you actually reach the location, there is no hotel with that name, not even a proper signboard outside the building. It already feels misleading from the start.The building itself is poorly maintained. The lift was filthy, with pan and gutka stains everywhere, which gives a very bad first impression. When I entered the room, it was even worse. The walls were peeling, the floor was broken, and the overall condition was terrible. There was garbage from previous guests still lying around, and the washroom had a strong, unpleasant smell. Despite being on the 7th floor, there were mosquitoes inside the room. Honestly, it felt more like a cheap lodge than a proper hotel.The washroom condition made things even worse it was so unhygienic that it felt like using a public toilet. On top of that, the AC didn’t cool the room at all, making the stay extremely uncomfortable.What’s even more frustrating is that the photos shown online are completely misleading. The actual room condition is not even 10% of what they advertise. Also, the room you book online is not the one you actually get.If you want to spend money just to experience dirt and disappointment, then you can visit this place. Otherwise, I strongly recommend staying away. Very disappointed.