Townhouse LBS Road BKC Formerly Royal Palace

Not good

ixigoer •

Couple • India • Sep 2026

Worst accommodation

ixigoer •

Solo Traveller • India • Sep 2026

I would not recommend anyone stay at this property. The location does not seem right or safe at all, and the actual property is completely different from the photos posted online. The pictures give a very different impression compared to what you actually get.The property is located somewhere near the city’s dumpyard, and the overall surroundings felt very unpleasant and questionable. There is also a Pakistan flag displayed outside the building, which was unexpected and added to our concerns about the property and its surroundings.The place honestly felt very fishy overall. The staff made the experience even worse and were not helpful or welcoming. They also overcharged us even for basic necessities like water bottles.On top of that, the rooms were extremely dirty and poorly maintained. The cleanliness was nowhere near what was shown or what we expected from the listing.Overall, between the misleading photos, unpleasant location, dirty rooms, poor staff behaviour, and unnecessary overcharging, the experience was extremely disappointing.

ixigoer •

Couple • India • Sep 2026

There is no match with photos in your site.

ixigoer •

Couple • India • Sep 2026

First of all, the hotel does not look anything like the pictures shown on Agoda. The photos appear to be either AI-generated or taken when the hotel was newly opened, because the actual condition is completely different.Second, the room does not provide even basic facilities such as soap, toothpaste, a kettle, towels, coffee, tea, sugar, or milk powder packets. Most importantly, there was no hot water, which is a basic requirement for any hotel stay.Third, the room was not clean. There were cobwebs around the window, and the overall cleanliness was far below what was advertised.On top of this, we paid for breakfast but did not receive it.This experience has seriously affected my trust in both the hotel and Agoda. If properties are being listed with inaccurate photos and advertised with ratings that do not reflect the actual experience, there needs to be better verification and quality control before such listings are allowed on the platform.I will also be sharing this concern on Agoda’s social media channels because customers deserve accurate photos, honest information, and the facilities they have paid for.If you want, I can also make this more aggressive and hard-hitting for an Agoda public complaint, while keeping it factual.

ixigoer •

Business • India • Sep 2026