HF Pool Resorto

We reserved the entire HF Resort (lawn, hall, and rooms) for our wedding reception on the evening of August 23rd, expecting basic professionalism given the price we paid. Instead, one of the most important days of our lives turned into a day filled with heat, power outages, delays, disorder, and constant calls to the venue. The property is visually appealing, but unfortunately, that’s where the positives stop. HF was managing two events on the same day—one with about 150 guests and another with around 600 guests plus 60 overnight stays—with only one manager and a few staff members to handle everything. For a wedding of this size, this was completely insufficient. The worst issue was the AC being turned off during the event, leaving hundreds of people sweating inside the hall. We were told it was due to rain and power problems, but the way it was handled gave us the clear impression that electricity use was prioritized over guest comfort. If electricity costs are a concern, charge us separately. We were already spending a lot on the wedding. Don’t cut electricity at the cost of a once-in-a-lifetime event. Elderly guests and pregnant women suffered badly in the heat. Many guests couldn’t even enjoy the food we had arranged. When it rained during our lawn reception, HF basically left our team to manage it. Our event team had to move everything indoors. Then another power failure occurred, and guests were literally eating by phone torchlight in the dark, sweating in the humidity. Power fluctuations also damaged equipment belonging to our decorator and DJ. Our decorator had to arrange an external power line to keep things running. We had planned a detailed menu with a celebrity chef and about 50 dishes. It was heartbreaking to see guests unable to enjoy it due to the conditions caused by the venue. The venue handover was delayed. We were promised access on Saturday evening for tent setup but didn’t get it until around 11 AM Sunday. The hall was promised by 3 PM but was handed over only around 5:30-6 PM. These delays severely impacted our catering, decoration, and event preparations. There was almost no coordination. We informed the venue about important guests, including an MP, a senior City Union Bank executive, and journalists. Yet we were later told they hadn’t been informed about these prominent guests. Honestly, why should that matter? Whether a guest is an MP or a regular family member, a venue charging this much should provide basic comfort and proper infrastructure. There were also problems with water facilities, car/key coordination, and vendor communication. Issues that should have been handled by the venue were repeatedly passed on to our event team. Archana was very strict about collecting full payment before the event. However, after payment, getting proper support was a completely different matter. Archana was not present throughout the event, despite later claiming she was. We also had to insist on receiving the bill, which was only provided after the event ended. Future customers should seriously consider this: don’t blindly pay in full expecting service to follow. Get every promise in writing.

Bestttt resort I can say everything is top notch over there have to revisit again

ixigoer •

Couple • India • Sep 2026

Wonderful resort with a beautiful lawn, excellent cleanliness, and very hygienic restrooms. The pool is amazing with good water quality, not too much chlorine, and crystal clear. Overall, a perfect stay at this resort. I will recommend it to all my friends and family.

Good place awesome memories

ixigoer •

Couple • India • Sep 2026

EXCELLENT PLACES TO STAY. TIDY AND CLEAN. THE AMAZING SWIMMING POOL WAS FANTASTIC. WATER WAS CLEAR