Le Royal Méridien Chennai

The room was so dirty and too much of bad odor.I have requested for balcony but they didn't provide me.

ixigoer •

Couple • Australia • Oct 2026

All best

ixigoer •

Couple • India • Oct 2026

I enjoyed the stay

Kumaraswamy Yekuntam •

Solo Traveller • India • Oct 2026

I've only been here one day, but I've already had a few issues that need addressing. The breakfast was great and the staff were excellent, but the sheets and beds had a bad smell. Honestly, the quality doesn't even feel like a three-star hotel. Kettle needed replacement that was not quick. Replacement was also old with dirt.

ixigoer •

Family • United Arab Emirates • Oct 2026

I booked Le Royal Meridien Chennai because the rate looked like a good deal. I even avoided the cheapest room and chose an executive room with breakfast, thinking it would be a slightly better experience. As someone with a hotel management background and experience in leading business hotels, this stay was honestly shocking.The experience started at arrival. I came in a rented car, the security opened the gate from inside his cabin, and that was the full welcome ceremony. No direction, no guidance, nothing. I wanted to park in the basement and take my light luggage myself, but there were no clear markings or proper guidance. A few security staff were busy scrolling through their phones and chatting while I was trying to figure out where to park near the lift. After finally parking, I reached the lift only to find it was not working. So I walked back to the lobby through the car path, which was a lovely little adventure I did not book.At the entrance, one staff member said vanakkam and opened the door, which was probably the most polished part of the stay. I arrived at 1 pm, although check in was from 2 pm, and they allowed early check in, which I appreciated. I informed the front office that the basement lift was not working and that my luggage was still in the car. The response was basically surprise, as if I had personally broken the lift on my way in. I was told it was working fine and they would check.Then came the ID situation. I had one physical ID with me and the other was with my luggage. I said I could provide it when I collected the bags. I was told I could not be permitted to the room without it. Fair enough. I sent a digital copy through WhatsApp and completed check in. When I then went to collect my luggage, I was told that yes, the lift was indeed not working, and I could park the car somewhere on the pathway, even though it clearly said no parking. So I walked back, brought the car, moved the luggage myself, kept it at the entrance, and parked in the forbidden but apparently now blessed pathway.The room was another experience. Outdated furniture, damp smell, tired interiors, rusted and poorly cleaned fittings, a plastic bin placed in the centre of the room without a lid, a cheap broken kettle, and old master controls that made switching lights and AC on or off feel like solving an escape room puzzle.The best moment came shortly after my luggage arrived. I had started changing clothes when there was a knock at the door. Within about 10 seconds, the staff opened the door while I was clearly shouting to hold on. The reason for this grand emergency was to check the minibar. Truly five star urgency. Guest privacy can wait, but minibar auditing must never suffer. I had to quickly dress and attend to it. I even told them that if anything was missing, I would pay, since apparently I should have predicted the minibar inspection team would enter while I was changing.Breakfast was included, but I only tried it once during my two day stay. By that point, my expectations had been trained to stay humble.The next morning, while I was rushing to a business meeting, another vehicle came the wrong way in the pathway and blocked me. The driver then showed frustration and also kindly taught me how to drive, including how to use indicators. At this stage, the hotel had become less of a stay and more of a live training programme in patience, parking, privacy, and survival.Overall, this did not feel like an executive room experience or a Marriott level business hotel stay. It felt like an ageing property running on old reputation, weak maintenance, poor coordination, and occasional flashes of politeness. The rate may look like a deal, but the experience explains the price.

ixigoer •

Couple • India • Sep 2026