ITC Grand Chola, a Luxury Collection Hotel, Chennai

Excellent

Couple • India • Jul 2026

We have stayed on 19th july, and booked apartment, Fully paid 22,000 and the front office person said not paid and made us to wait for 10 mins,when we entered corridor, cigarette smell, alcohol smell is very high, we asked to change after sometime they gave two rooms, which connecting key came after two reminders, overall this is not the service we expect from ITC, no enthusiasm from the staffs, break fast buffet no proper planning of setting up the table, as we have ask for glass etc... Certainly ITC has to improve on guest delight... Treat every guest equally.

Family • India • Jul 2026

We had an amazing experience...everything was superb top notch

Couple • Nepal • Jul 2026

Myself and my wife booked tower rooms for our stay in ITC GRAND CHOLA, Chennai for our 1st wedding anniversary. We absolutely loved the rooms, the ambience, food selection and their good service. However, I feel that the following points needs to be improved upon by the staff, a. Explaining details / facilities available on the hotel to the customer. I had complimentary cocktails for a certain duration in the Residents lounge as part of my package. However, we were not informed of it at the reception. b. Wifi connectivity issue - Took long to resolve, but was resolved by late Day 1 itself.c. Room had a strong smell of cigarettes although neither me nor my partner smoked, and the smell stayed everytime we came into the room from the restaurants. This slightly felt like a spoiler. All things said and done, we thoroughly enjoyed our stay and would definitely recommend to others.

Couple • India • Jul 2026

Very nice hotel! Very huge like a palace.Took the club room Room were huge, huge bathroom. Enjoyed the club facilities - especially 4-7 pm snacks & drinks. Staff were very nice, polite & professional. Bfast was SUPERB! Lots of varieties. Will definitely stay here again.

Couple • Malaysia • Jul 2026