Hotel Avenue 11

No value for money at all. Very poorly maintained property for the amount these people charge you. We stayed in this property just for a day and we had booked a room as per our requirement. In the last minute the hotel people inform us saying they don't have any other rooms and gave a room on the ground floor next to the dining area. This place doesn't look as neat and clean as their pics are on the site. Their staff are not enterprises at all...they talk as if they don't wish to invite you at all. Paying so much money you really feel like your staying in a PG.They claim themselves as 3 star property but basic facilities like providing water bottles, and the quality of toiletries were not upto the mark at all. We had to ask for water bottles and they gave us just 1/2 ltr bottles. Their breakfast was also not upto the mark, the dining area is too small and there's no much open space to roam around.This property gives a very negative vibe...you don't feel good when you stay there. The only thing is the property is closer to the celebrity house which is off no use.Please don't waste your money by booking this property. For this amount you might well stay in a 4 or 5 star properties.

Very nice place to stay, quiet and very safe, owner and staff very friendly and professional all services are excellent, would recommend to anyone who wants value for money.

We were denied entry at Avenue 11 Residence, Chennai for 3 nights worth ’23,000, after a long journey and a last-minute family getaway. Only my husband was asked for documents, and because my child and I did not have additional documents on us, we were treated very poorly.What was most shocking was the behavior of the front desk staff. There was no empathy, no attempt to help, no alternative offered. We were bluntly told to ’get out of the property’, as if we were doing something wrong. This was late, we were new to the city, had no idea where to go, and were left feeling scared and helpless. No family, especially with a child, should be treated this way.The issue was not just about documentation’it was about attitude, lack of professionalism, and complete absence of basic hospitality and human decency. A simple conversation, guidance, or even respectful communication would have made a huge difference. Instead, we were made to feel unwelcome and humiliated.Thankfully, we managed to find another place to stay the same night, which was beautiful, warm, and truly professional, with guests from many countries’showing us what real hospitality actually looks like.This experience at Avenue 11 Residence was traumatic and deeply disappointing.*I would never recommend this property to anyone, especially families or travelers new to Chennai****Reply to the management***Thank you for your response. However, your clarification is factually incomplete.Identification was not only asked for adults. We were also asked to provide government ID for our child, which is neither a standard practice nor a legal requirement. We are a family living at the same address, and this was clearly explained at the front desk. Even we both provided there was no way we could have given proof for our child at new city!!!Even if your property follows stricter internal rules, the issue here was not the policy alone, but the manner in which it was enforced. The man at the front desk was rude and lack basic etiquette to handle customers.Professional hospitality requires both compliance and humane handling. Unfortunately, the behavior we experienced reflected neither.

Excellent location. Very close to Rajinikanth house. Have to stay in this locality at least once. Wonderful spacious room also

I recently stayed at this property with my family for two nights. The rooms were neat, tidy, and well-maintained. Despite being located in the heart of the metro city, the surroundings were calm and offered a pleasantly tranquil atmosphere. The housekeeping team did an excellent job throughout our stay.The service was very good, and the staff were consistently courteous. I would particularly like to appreciate Deepak for his support during our visit.The breakfast options and overall taste could be improved, but this did not significantly impact our experience.I also extend my since thanks to Mr. Palaniappan, for his commitment on the timings of Check-in and check-out.Overall, it was a very pleasant stay, and I would gladly recommend this property to others.