Courtyard by Marriott Chennai

The rooms needs a renovation ,the there were visible seepage in restroom offered to us .Tv needs to be upgraded to LED .Not worth for the price paid .If you are booked through a third party then you are not entitled the have the bills posted to the room .

Couple • India • Aug 2026

We recently celebrated my daughter’s birthday at Marriott, and it was truly memorable thanks to Ms. Shreya and her team. Their planning, warm hospitality, and flawless execution made the event special for our family and guests. The decorations and service exceeded expectations — heartfelt thanks for creating such a joyful celebration

Family • India • Jul 2026

The hotel is a complete waste; the security response is very poor, customer service is bad, and there is no driver's room. It's a waste of money. Compared to Taj, which is overall acceptable.

We stayed one night for an early flight. At the breakfast buffet in the morning, water was spilled on the floor and no one was there to prevent people from walking through it. My mom was with a 4-month-old baby, and both of them slipped and fell. The staff seemed distracted, chatting among themselves, and didn’t pay attention to what was happening around them. We reported the incident, but no one apologized or took action. It was a very unfortunate day, and the way the situation was handled made it worse. My mom suffered a head injury and whiplash, but thankfully she is okay. I wouldn’t want anyone else to go through this.

I recently stayed at this hotel and found it to be decent, but I honestly don’t think it deserves a five-star rating.The room was okay, but the bathroom walls had visible stains. When I mentioned it to the manager, the response was simply that it’s an old property. While I understand that it’s an older building, that shouldn’t be an excuse for poor maintenance in a hotel claiming to be five stars.Another issue was the room layout. The TV was not positioned opposite the bed, making it uncomfortable to watch. When I asked if another room with a better layout was available, I was told that all the rooms are designed the same way. The toilet seat was also very low, which can be inconvenient, especially for elderly guests.The staff were generally polite, but the service lacked the professionalism expected from a five-star hotel. During the complimentary breakfast, I ordered an item that never arrived. When I followed up with the staff, instead of checking the order or arranging for it to be served, the response was simply, “Do you wish to cancel?” That response was disappointing and gave the impression that guest satisfaction was not a priority.Overall, the hotel is acceptable for a stay, but it does not offer the standards, attention to detail, or service expected of a five-star property. There are many other hotels offering a much better five-star experience at a lower price with far more professional service.

Group • Oman • Jul 2026