Homansh Galaxy Hotel

The staff is not very cooperative

Solo Traveller • India • Jul 2026

They are fu**ing ...arrogant n illiterate n in the last they are just In human ... The can't allow you for early check-in either u are travelling from... Anywhere in the world .. n how much in emergency u are...they are not humans ...they actually don't belong to our society

Rana Abhigyan •

Group • India • Jun 2026

Good rooms, damaged washrooms and Pathetic service. I am writing this review from hotel room at midnight. Not recommending this place to anyone. Asked four times to replace electric kettle from my room and they ignored. Electric Kettle was stinking. And i needed this for my kid.I asked to give me hot water and they took 20 mins for this minor stuff. I ordered food and i waited for 1 hr and i left to eat outside.NAAM BADE AUR DARSHAN CHOTE.

Very disappointing experience at Hotel Homansh, Kanpur. The customer handling is extremely poor and unprofessional. Staff members, especially Ashish and Neelesh, lack basic communication skills and do not know how to speak respectfully with customers.Even after a confirmed booking, they refused to honor it without any proper explanation. On top of that, their behavior was rude and the language used was completely unacceptable.Idiots in professional dress_Would not recommend this place to anyone. Management seriously needs to improve their professionalism and customer service.

Review for Hotel Homansh GalaxyI stayed at this hotel with two of my colleagues. During the stay, everything seemed fine’rooms were decent, food was good, and service was acceptable with only minor issues.However, the real problem started at checkout.We were charged for items that we never ordered. When we pointed it out, the staff checked and admitted that the charges were incorrect. They assured us that the extra amount would be refunded within 1’2 days.It has now been more than two weeks, and despite repeated calls, the refund has still not been processed. Every time, we are told it is ’under process,’ which is honestly very disappointing.The amount may be small, but this reflects poorly on the hotel’s integrity and customer handling. It’s not about the money’it’s about trust.I have no personal grudge against the hotel, but this kind of behavior is unacceptable. I would not recommend staying here.