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Hotel Guru Kirpa by Citi Continental

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12A/13, Saraswati Marg, West Extension Area, Karol Bagh, New Delhi, Delhi 11000

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Excellent Service

Consistently praised for great service, polite and helpful staff.

Tasty Food

Food quality is highly appreciated, with tasty and varied options.

Clean Rooms

Rooms and washrooms are noted to be very clean and well maintained.

Comfortable Stay

Rooms are described as neat, clean, and comfortable with good air conditioning.

Hotel Guru Kirpa by Citi Continental offers top-notch services and amenities, ensuring guests experience utmost comfort.Smoking is limited to specified smoking zones.Each accommodation at Hotel Guru Kirpa by Citi Continental is thoughtfully created and adorned to provide visitors with a comfortable, home-like atmosphere.In select rooms of the hotel, guests can enjoy the advantage of having air conditioning available for their convenience. Should you prefer not to venture out for a meal, the enticing culinary choices at hotel are always available for your satisfaction.

Popular Facilities

Wi-Fi

Wi-Fi

Restaurants

Restaurants

Air-conditioned rooms

Air-conditioned rooms

24*7 Front Desk

24*7 Front Desk

Non-smoking rooms

Non-smoking rooms

Smoking Area

Smoking Area

Standard
Recommended Deal

Standard

Free Cancellation

Parking

Book with ₹0

₹3,313

+ ₹508 taxes and fees, per night, per room

8.1

Excellent

•

137 reviews

Over 86% positive reviews praising service and cleanliness

Guest as saying

My stay was very disappointing. The staff caused unnecessary trouble during checkout and tried to adjust the bill to suit themselves, ignoring what was agreed upon at check-in. They also conveniently forgot their previous promises. The staff were unhelpful and rude when discussing the bill, especially one employee with a French-cut beard. Although I informed them at check-in that I planned to stay about 10 days, they insisted on settling the bill daily. The food is very overpriced, with small portions and average quality. Housekeeping was also lacking—despite multiple requests, the room was barely cleaned properly. Overall, the customer service was poor, billing was unprofessional, housekeeping was inadequate, and the value for money was low. This was not the experience I expected from a hotel.

Reeturaj Singh •

Solo Traveller • Sep 2026

Very good

Flag

Family • India • Sep 2026

Aashiq bhai is the best

farman khan •

Solo Traveller • Sep 2026

Explore the Area

12A/13, Saraswati Marg, West Extension Area, Karol Bagh, New Delhi, Delhi 11000

Around the property

    Karol Bagh

    0.22 km

    DGD, RegarPura

    0.23 km

    Karol Bagh Metro Station

    0.34 km

    CGHS, Pusa Road

    0.36 km

    Shastri Park

    0.42 km

    Rb Seth Jesa Ram Hospital

    0.43 km

    Gaffar Market

    0.5 km

    Chetak Park

    0.5 km

    Ghaffar Market

    0.5 km

    NGO Parivar Sewa Clinic

    0.59 km

    Twenty Four Seven

    0.39 km

    ATM

    0.32 km

    Rajendra Place Metro Station

    1.02 km

    Gurdwara Bangla Sahib

    3.14 km

    Connaught Place

    3.49 km

    Chandni Chowk

    4.22 km

    Red Fort

    5.3 km

    India Gate

    5.6 km

    Lodhi Garden

    6.55 km

    Humayun's Tomb

    8.61 km

    Swaminarayan Akshardham

    9.57 km

    Lotus Temple

    12.55 km

    Qutub Minar

    13.61 km

    Indira Gandhi International Airport (DEL)

    13.21 km

    Hindon Airport (HDO)

    16.41 km

8.1

Excellent

137 Users

Guest Impressions

spotlight icon

Guests appreciate the clean rooms and tasty food offerings.

Helpful staff contribute positively to the overall guest experience.

Some concerns about professionalism and communication with travel partners.

Room Comfort

9.3

Comfortable rooms with air conditioning and good amenities.

Food

8.5

Tasty and quality food with good breakfast and bar options.

Staff

8.2

Generally polite and helpful staff with some professionalism concerns.

Cleanliness

7.5

Rooms and washrooms are well-cleaned and maintained.

Location

6.8

Conveniently located for leisure and solo travelers exploring Mathura.

Value for Money

6.2

Affordable pricing with good service and comfortable accommodations.

Total Reviews

All Reviews (10)
Solo Traveller (7)
Family (1)
Business (1)
Couple (1)

Disappointing Stay Experience

2.0

My stay was very disappointing. The staff caused unnecessary trouble during checkout and tried to adjust the bill to suit themselves, ignoring what was agreed upon at check-in. They also conveniently forgot their previous promises. The staff were unhelpful and rude when discussing the bill, especially one employee with a French-cut beard. Although I informed them at check-in that I planned to stay about 10 days, they insisted on settling the bill daily. The food is very overpriced, with small portions and average quality. Housekeeping was also lacking—despite multiple requests, the room was barely cleaned properly. Overall, the customer service was poor, billing was unprofessional, housekeeping was inadequate, and the value for money was low. This was not the experience I expected from a hotel.

Reeturaj Singh •

Solo Traveller • Sep 2026

Good to stay

10.0

Very good

Flag

Family • India • Sep 2026

Exceptional Staff Praise

10.0

Aashiq bhai is the best

farman khan •

Solo Traveller • Sep 2026

Simple Positive Feedback

8.0

आच्छा है

Sandip Mahalle Patil •

Solo Traveller • Sep 2026

Good

6.4

Overall can be accepted. But no menu for food available in hotel, menu only for food coming from outside. Hot shower have to request a few times, than only the staff switch on the heater. Very unprofessional staff

Flag

Business • Malaysia • Sep 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

Non-smoking rooms

amenity
Room amenities

Air-conditioned rooms

amenity
Internet access

Wi-Fi

amenity
Food and drinks

Restaurants

amenity
Services and conveniences

Smoking Area

Hotel Policies

Check-in:

From: 12:00 PM

Check-out:

To: 11:00 AM

Children and extra beds

Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Information

  • Number of rooms - 1
  • Check-in until - 13:00

Frequently Asked Questions when booking Hotel Guru Kirpa by Citi Continental

What is the location of Hotel Guru Kirpa by Citi Continental?

Hotel Guru Kirpa by Citi Continental is located at 12A/13, Saraswati Marg, West Extension Area, Karol Bagh, New Delhi, Delhi 11000.

What is the check-in and check-out time at Hotel Guru Kirpa by Citi Continental?

The standard check-in time at Hotel Guru Kirpa by Citi Continental is 12:00 PM, and check-out is at 11:00 AM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Hotel Guru Kirpa by Citi Continental.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at Hotel Guru Kirpa by Citi Continental.
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