Hotel Heritage

Horrible Stay ’ Never Again!This is by far the worst hotel I’ve ever stayed in. The bathroom was filthy and smelled disgusting. The entire room reeked of a stinking odor, the AC kept leaking water, and the damp walls made the place feel unhygienic and unsafe. On top of that, the staff’s behavior was the worst of its kind ’ rude, unhelpful, and completely careless about guests’ problems. Absolutely terrible experience. Stay away from this hotel if you value your money and peace of mind!

You get what you pay for, which is exactly what I needed. Room is sparse but has the essentials. Bathroom has a nice cold and warm shower. You can order from a huge selection of foods to your room. They gave me complementary breakfast which was a nice way to start my day. The neighborhood is super busy and not the safest (I’m a man with experience). But there is an amazing Mughal restaurant around the corner that I kept visiting. It’s close to the airport which is nice.

The staff and the Hotel is good, location is good, good connectivity, fast service they give breakfast complimentary. but the rooms are old, don't get fooled by the pictures, the rooms are clean but they seem old. no windows or ventilation so need to turn on AC every time. other than that within budget a good option.

don't include breakfast in the room booking, breakfast is worrest too cost, they can provide only little bit quantity, not sufficient for childrens also, only thing is rooms are comfort

Extremely Disappointed ’ No Support for Medical Patients and Misleading InformationI had a deeply disappointing experience at Fab Grand Heritage Hotel BKC. After a long and tiring journey, we requested early check-in’something that was clearly confirmed by Fab Hotels beforehand, along with assurance that a ground-floor room would be available. Upon arrival, not only was early check-in refused despite our willingness to pay for it, but we were also told there were no rooms on the ground floor. The only available room was on the second floor, which was simply not an option due to medical reasons.What's worse is the complete lack of empathy shown by the staff. Rather than assisting, they were argumentative, dismissive, and spoke in a loud, disrespectful tone. It was heartbreaking to see that even though the medical condition of the guest was visibly apparent, there was no attempt to help or accommodate. There was no compassion, no humanity.India is growing fast economically and culturally, but basic human values like empathy and support’especially for female senior citizens and medical patients’seem to be missing in places like this. It's upsetting to think that in a country known for its hospitality, guests in pain are treated this way. We have a lot to learn from developed countries where care, kindness, and even love for animals are prioritized far more than what we experienced here for human.I would not recommend this hotel to anyone, especially those traveling with elderly or ailing family members. A place that cannot show basic human decency is not worth staying at.