Hotel O Kazhakoottam Near AL SAJ Convention Centre

I booked and paid for two AC rooms, but the AC units in both rooms were not functioning. I filed a complaint with OYO, but neither they nor the hotel took any action. The ceiling had a hole that was only partially covered with insulation tape. I've never experienced anything like this in any hotel before.

I am very unhappy with this hotel and would strongly suggest future guests reconsider before booking. I reserved this place through Agoda because of the appealing photos and mostly positive reviews, but the actual experience was totally different. The listing was very misleading, and I feel deceived. The room we got was in terrible shape. The walls had large areas of black mould, damp spots, and fungal growth, especially near the bed and door. The room smelled musty, making it unpleasant to stay in and raising serious hygiene and health concerns. The bedding and pillows were just as bad. The pillowcases were stained and discoloured, making us doubt if the linens had been properly cleaned or changed before we arrived. Instead of a clean and cozy room, we found poor upkeep and a total lack of cleanliness. What made this worse was that none of these issues showed in the photos or reviews on Agoda. The online pictures showed bright, clean, and well-kept rooms, which was very different from what we actually got. We spent our hard-earned money expecting a decent stay but ended up feeling cheated and unhappy. This was not just about comfort—it was about basic hygiene and safety. No guest should have to stay in a room with visible mould and dirty bedding. I truly hope Agoda looks into this property and makes sure hotels cannot mislead customers with old or inaccurate photos and questionable reviews. Travelers deserve honest listings to make informed choices. Sadly, this stay turned what should have been a pleasant trip into a very bad experience. I would not suggest this hotel to anyone unless major improvements are made in cleanliness, upkeep, and honesty.

I am extremely disappointed with this hotel and would strongly advise future travellers to think twice before booking. I booked this property through Agoda based on the attractive photographs and overwhelmingly positive reviews, but the reality was completely different. The listing was highly misleading, and I feel cheated.The room we were given was in an appalling condition. The walls were covered with extensive black mould, damp patches, and fungal growth, especially near the bed and entrance. The room had a musty smell, making it uncomfortable to stay in and raising serious concerns about hygiene and health.The bedding and pillows were equally disappointing. The pillowcases were stained and discoloured, making us question whether the linens had been properly washed or changed before our arrival. Instead of a clean and comfortable room, we were greeted with poor maintenance and a complete lack of cleanliness.What made this experience even more frustrating was that none of these conditions were reflected in the photos or reviews on Agoda. The images online showed bright, clean, and well-maintained rooms, which was far from what we actually received. We spent our hard-earned money expecting a decent stay but ended up feeling deceived and dissatisfied.This was not just a matter of comfort—it was a matter of basic hygiene and safety. No guest should be expected to stay in a room with visible mould and unclean bedding.I sincerely hope Agoda investigates this property and ensures that hotels cannot mislead customers with outdated or inaccurate photographs and questionable reviews. Travellers deserve honest listings so they can make informed decisions.Unfortunately, this stay turned what should have been an enjoyable trip into a very unpleasant experience. I would not recommend this hotel to anyone unless significant improvements are made to its cleanliness, maintenance, and transparency.

Couple • India • Jul 2026

Nice hotel, but the ceiling inside is damaged.

"It looks like a cowshed. No one should go there. The staff say that it is a place used only for inappropriate activities."

Solo Traveller • India • Jul 2026