Pattom Royal Hotel

I stayed at this property with my friends and family on 14th February and checked out the next morning. We had booked two rooms. I have travelled extensively and stayed at numerous hotels, but this is without any doubt the worst service experience I have ever had.Let me be very clear: the rooms were acceptable, but everything else about this place is a complete service failure ’ especially room service and security.The problems started even before we arrived. When I called the reception to inform them of our arrival time, the person on the call sounded cold, uninterested, and completely untrained. He wasn’t openly rude, but his tone and manner of speaking were thoroughly unprofessional and unacceptable by any hospitality standard.After check-in, things only went downhill. While the rooms were fine and the food quality itself was decent, the service around it was absolutely pathetic.When we asked for beer glasses, we were told they do not provide beer glasses because they are afraid guests might damage them. This is one of the most ridiculous excuses I have ever heard. What kind of hotel refuses to provide basic glassware out of fear?We then ordered whiskey, and what we received were glasses that looked like peg-measuring cups. When we asked for proper whiskey glasses, we were given the same absurd excuse again. We escalated this to the reception, and they assured us it would be arranged ’ nothing was ever done. This was not a delay; it was a blatant lie.To make matters worse, we ordered porotta, which never arrived. After waiting endlessly and being completely ignored, we were forced to step out at 1:30 AM just to eat.When we informed the security guard that we were stepping out briefly and would return soon, he barely acknowledged us, did not even look at us properly, and clearly showed his displeasure. He was deliberately slow to open the gate when we were going out.When we returned, the situation got even worse. The security guard did not open the gate at all ’ we had to get out ourselves and open it. Being forced to handle the gate on our own as paying guests is completely unacceptable and shows a total lack of basic professionalism and courtesy.The next morning, when we raised all these issues with the front desk, the staff member questioned the room service and security personnel in front of us and said he would ’report it to management.’ It was painfully obvious that this was just for show, with no real intent to take action or fix anything.What makes this experience even more concerning is what I witnessed two days before this stay at the hotel bar. Two guests were loudly arguing with the service staff for adding items to their bill that they had never ordered. The guests clearly stated that this was not the first time such a thing had happened. That alone speaks volumes about the integrity and standards of this place.I completely regret booking this hotel. The service is careless, dishonest, and shockingly incompetent. This property has no understanding of hospitality, no accountability, and no respect for guests.I will never return to this hotel, and I will actively warn others to stay away. This place does not deserve your money, your time, or your trust.I have shared the same reviews in Agoda and sent an email to the property

Due to a family emergency, we had to stay at Pattom Royal hotel for five days. Dhyan and Angha and the whole team from the reception onwards were so helpful that we had a very pleasant stay at this hotel. Soumya and her team from the resturant were so pleasant at we felt completely at home. The menu and buffet spread was outstanding. This hotel is hospitality at its very best. Congratulations to the whole team of Pattom RoyalSaloo GeorgeCinematographer

Clean , well maintained, room services all are very good.. stayed for 7 days. All perfect. Morning breakfast nice but quality got to checked often. Our special credit goes to Ms Sommia at the restaurant side.. she did a great job.

House keeping was bad

Raman Sreenath •

Couple • India • Jan 2026

We recently hosted my nephew’s 1st birthday celebration at Pattom Royal Hotel and had a wonderful experience. The arrangements were well organized, and the staff made sure everything was set perfectly for the event. The food was especially good ’ our guests really enjoyed the variety and taste. The ambiance also added a nice touch to the celebration.A big thanks to the team for making the day special! Would definitely recommend it for family functions and events.