Hotel Tulsi casa

No towel and toiletries are provided in the hotel until and unless u call and ask or request for it . Reception team are very impolite they are rude , if you book hotel direct through them they will respect,but if u book hotel through Goibibo they will keep u waiting and will disrespect u saying that you had booked through Goibibo go and ask service from them , they say they don’t want guests booking through Goibibo . Very disrespect full reception people for person booking through Goibibo .

Good hotel, with polite & cooperative staff, fast serviceRooms are specious, with good aminties,and really very nice

This is a nice hotel will all basic amenities required to make the stay comfortable. The hotel is well maintained. My suggestions the F&B staff should always carry happy face just like Anil ji, Vijay ji (reception area).

I am a frequent traveler and often explore hotels with good amenities across India, particularly in Madhya Pradesh and Chhattisgarh. Unfortunately, my stay at Tulshi Casha was one of the worst hospitality experiences I’ve had so far.The staff here lack basic professionalism, customer service values, and courtesy. Instead of being attentive, they behaved as if they were offering services for free. Basic room service requests were met with reluctance and rude responses, especially from the receptionist, whose tone was highly unprofessional and disrespectful.This hotel not only failed to provide comfort but also ruined the overall travel experience. I would strongly advise fellow travelers, colleagues, and anyone looking for a pleasant stay to avoid Tulshi Casha. There are far better options available where customer respect and service quality are taken seriously.

I've encountered my share of bad customer service, but the receptionist at this hotel sets a new, abysmal standard. From the moment I approached the desk, it was clear I wasn't a guest; I was an ATM with legs. This wasn't just poor customer service; it was a hostile, transactional experience designed to extract as much money as possible while providing the absolute minimum of human decency. Save your money and your sanity. Stay somewhere else.

Solo Traveller • India • Aug 2025