Hotel Wego

Stayed here for 4 nights very recently with my family. I can assure everyone who will visit this hotel in the near future that this is one of the best hotel in terms of everything a customer could have asked for. From check-in to check-out it was all perfection. When I will be in Mumbai again, I will definitely be staying in this hotel eyes closed . Lastly the reception desk was very proactive 24 hrs and the managers were very much humble.

This place was just trouble from the first place. We didn't book the place ourselves, it was part of our tour package.The room assigned was at best a 12 ft x 12 ft with the bathroom being 3 ft x 7 ft or so (guesstimating here). Definitely do not have space for luggages of 2 people traveling together.First of all, the bathroom wash basin/sink drainage was leaking after the first usage. We complained about that and they said they will have someone come n look. One of their staff came by and looked at it and then left without telling us anything! Upon checking with front desk, they said they'll have a repair guy come fix it in few hours!!! Nobody showed up. I finally decided to complain to the tour company and they got in touch with them and the front desk called at 10pm, woke us up from our sleep to ask if we wanted to move rooms at that time. We politely declined saying it's late and we are already in bed for the night.In the midst of all this, the room had a mini fridge that wasn't working. We called to report that since we had some leftover food that we wanted to refrigerate. The initial guy said it is not a fridge, it's just a storage space for fruits n all and I was just flabbergasted with that comment. Another guy showed up and he understood the issue at hand and he actually brought up another fridge that was working.Next day morning, I checked with the front desk to see which other room was available so that i could take a look before deciding to move or not; he said they dont have a room available since they're sold out. 30-40 minutes they called us and said they have a room that we can go see and we were shown another room with the exact same layout in a different floor. We declined and said we'll stay in our current room. The front desk person said they'll get a plumber to fix the water leak issue during the day. We went about our day and came back in the evening. At that point, front desk called to say the issue was a missing part and the plumber will come fix in the next 2 hours (mind you it is 6pm currently in Mumbai traffic). We waited and waited and waited - no one showed up. Guess what happened next during the wait - the AC stopped working, it just wouldnt turn on no matter what we tried. At that point I just wanted to get out of this hell hole of a place - didn't bother to report the broken AC situation bc I was over it. Best option at that point would be to pack up my bag and move rooms only to pack up to leave the hotel in the morning.The white towels provided were grey in color - they need to retire those towels.The housekeeping standards are super poor - we cleaned certain areas of the bathroom ourselves bc it was just disgusting. There's no ventilation in the bathroom, so everything is moldy and damp. I took pictures (hopefully I can post them).The room door wouldn't completely close and we found the door technically open upon our return on the first night after they had come to look at the water drain issue while we were having dinner!!!Good things of this place1). Andrew Fernandez (restaurant host) is an amazingly humble person and made sure everyone was taken care while at his service.2). The hotel work personnel were helpful when we needed assistance, minus the language barrier.3). Coffee/tea provisions on the hotel lobby next to the elevators, available 24/7.4). Convenient location, near the airport but can be very busy. Walkable to multiple great restaurants.Bottom line - you have multiple other options for stays especially if you're a foreigner. Keep your sanity.

Extremely happy with our stay at Hotel Wego. No complaints at all. Clean, well maintained and adequately sized rooms; cordial, well mannered, helpful staff and a great breakfast. We booked their airport taxi service which was ready before time. I think this will be our staple each time we want a stay near the airport. Cannot imagine a better experience at this budget and convenience.

"My stay at Hotel Wego was fantastic, thanks to the incredibly supportive and friendly reception staff who made checking in a breeze. The buffet breakfast was a highlight, offering a delicious variety of options that catered to every taste. The overall hospitality was exceptional, creating a warm and welcoming atmosphere. I highly recommend this hotel to anyone looking for a comfortable and enjoyable stay!!!

Considering the price range and category, is a very good place to stay near the airport. Excellent attention y care for guests which stands out from the rest!Staffs are really very helpful.Rooms are clean and niceThank you!!!