Oriental Grand

I am extremely disappointed with my stay at Oriental Grand. The experience was nowhere near what I expected for the amount paid.To begin with, my allocated room was given to another guest, which was extremely inconvenient and unprofessional. The room also had serious maintenance issues, including an improper/unsafe door lock and broken bathroom fittings.For the price charged, I expected a much better standard of service, cleanliness, maintenance, and security. Unfortunately, the overall experience was very disappointing and certainly not worth the money paid.I would strongly recommend the management to address these issues and improve their room allocation and maintenance standards. I personally would not consider staying here again.

ixigoer •

Couple • India • Oct 2026

I had a very disappointing experience staying at Oriental Grand, Ooty. I booked a luxury room, but unfortunately, the room was not properly maintained. The toilet was not clean, the bed was very old, and the bed sheets were also not in good condition.Overall, the cleanliness and maintenance were far below what I expected from a luxury room. There is also no proper parking facility, which was very inconvenient.Considering the amount I paid, I feel the stay was not worth the money at all. Very poor experience, and I hope the management takes these issues seriously and improves the cleanliness, maintenance, and facilities.

ixigoer •

Couple • India • Sep 2026

Worst hotel experience of my life. I booked a room with an extra bed (paid for in advance), but upon arrival, the staff had shamelessly given my room away to someone else, forcing me to squeeze into a cramped, inadequate room until the other guest checked out. When I finally got my actual room, it was handed over in a filthy, unacceptable condition, and the flush was broken — basic hygiene and functionality that any paying guest should expect were completely absent. To make matters worse, the extra bed I had already paid for was never arranged, and I had to fight and repeatedly remind the staff that I had paid for it, only to be met with sheer indifference and rudeness. The staff showed zero accountability and were unwilling to even listen to my complaints, let alone resolve them. This is not a personal grudge — this is a genuine, first-hand account of incompetence, negligence, and disregard for paying customers. If you're planning a trip to Ooty, do yourself a favor and avoid this hotel at all costs. You deserve better than this level of mismanagement and disrespect.

ixigoer •

Family • India • Sep 2026

Good experience day and night. And Balaji is good.

This is the worst hotel I have seen so far. The room was not clean, there was no hot water in the bathroom, and I didn't even feel safe in the room. The bedsheets and floor were very dirty. Definitely not worth the price. Avoid this hotel.