Rachana's Black Beach Resort

Good hotel

Our experience was well below what we expected. The hotel felt overcrowded and the rooms were poorly maintained. Discovering bedbugs near the pillow and under the bedsheet was both shocking and unacceptable. We encountered electrical issues, and instead of resolving them, the staff insisted the dim lighting was intentional as part of the room's design. However, after moving to a different room, the lighting was normal, showing that their explanation was misleading. The balcony included in our booking was unusable due to ongoing maintenance, which we were not informed about beforehand. Additionally, the constant noise from repairs made it impossible to relax. The swimming pool, located about 500 meters from the restaurant, was in very bad shape. The water had excessive chlorine, was filled with bugs, and covered with fallen leaves, clearly showing a lack of upkeep, making it unpleasant and unusable. Food quality was mediocre, and the hospitality was lacking, with little attention to guest comfort. The only positive was the stunning direct sea view from the restaurant, but one nice view does not make up for poor maintenance, hygiene issues, misleading explanations, and subpar service. In summary, the only reason to pick this hotel is the sea view; everything else requires major improvement.

I wouldn't suggest staying at this hotel if you want a comfortable and high-quality stay. The place feels very cramped, and the rooms are not well kept. We discovered bedbugs near the pillow and under the bedsheet, which is totally unacceptable. We also had problems with the electricity, and the management didn't handle it well. The staff said the dim lighting was part of the hotel's style, but after switching rooms because of the power problem, the new room had good lighting. This clearly showed the first room had a defect, not a design choice. Another big letdown was that the balcony was off-limits due to maintenance, even though it was included with the room we paid for. There was constant noise from repair work during our stay, which spoiled the calm environment. They have a swimming pool about 500 meters from the restaurant, within walking distance, but it was very poorly kept. The pool water had way too much chlorine, many bugs were in the water, and it was full of fallen leaves. Overall, the pool seemed neglected. The food was just okay, and the hospitality was lacking. The only good thing was the direct sea view from the restaurant. Out of ten reasons to stay here, I'd give only one point for the sea view. Everything else was disappointing.

Terrible experience... they don't offer basic amenities such as dental kits and towels, and guests have to plead for two hours just to get water bottles. The rooms are poorly maintained, everything looks old and worn out, wooden furniture is nearly collapsing, sockets have loose connections, and there are voltage fluctuations. Customer service is very poor.

The stay was very disappointing. The property felt overcrowded and the rooms were not well kept. Bedbugs were found near the pillow and under the bedsheet. There were frequent power outages with poor handling. Staff tried to excuse the dim lighting as a "theme," but other rooms had normal lights. The balcony was closed for maintenance despite being part of the room package. Repair noise was constant during the stay. Food quality was mediocre. Hospitality was lacking and staff were unhelpful. There is a swimming pool about 500 meters from the restaurant, walkable, but it was badly maintained with excessive chlorine, bugs in the water, and many fallen leaves. The pool clearly lacked proper upkeep. The only good aspect was the beautiful sea view from the restaurant, which is really the only reason to visit, not to stay. Overall rating: 1/10. For a better experience with good hospitality at a low price, consider Palm View Residency.