Taurus Sarovar Portico - A Sarovar Hotel

For a Google review, I’d keep it concise, balanced, and clear:A convenient place for a short stay, especially because it is very close to the airport. I booked a premium room, which was spacious, but unfortunately several aspects need improvement.The AC was not functioning properly and the ventilation was poor. The room lighting was inadequate, particularly around the working desk. The washroom was not very clean, although manageable for a one-night stay. Most importantly, the beds had an unpleasant, stinking smell, which was quite uncomfortable.Overall, the location is a major advantage and the rooms are spacious, but cleanliness, bed hygiene, ventilation, AC, and lighting need considerable improvement to meet the expectations of a premium accommodation.

Very bad experience. The rooms are non ventilated, it will feel like a coffin. Mosquitoes available. The receptionist male was non cooperative. When i checked out he offered to change the room. Otherwise he advised all rooms are same. Worst Sarovar portico brand hotel. I have b??en to many their standards are much much higher in relation to decor and customer service. Need upgrading this property.

I am extremely disappointed with my experience at Sarovar Portico. We booked multiple rooms for my engagement, as our extended family had traveled from different cities to celebrate with us. Despite knowing that the air conditioning was not working, the hotel continued checking in guests without informing me in advance.I am the bride and the sole person managing all the logistics, and this situation caused immense stress, embarrassment, and frustration at a time that should have been one of the happiest moments of my life. My family and guests had to stay in unbearably hot rooms during Delhi's heatwave, and to make matters worse, we even had to eat at the hotel's restaurant while drenched in sweat because there was no relief from the heat.This is not a minor inconvenience, it is a complete failure in guest service and hospitality. If the hotel was aware of such a critical issue, they should have either resolved it before accepting bookings or been transparent with guests so they could make alternative arrangements. No big chain hotels keep table fans in hotel rooms and restaurants for guests. I believe this is a persistent issue, which the management doesn't want to solve for profits!The inconvenience, discomfort, and humiliation my family and I experienced are beyond repair. Although, i checked out on my engagement day to remedy this crisis, the hotel granted me balanced refund, I would strongly advise anyone planning an important family event or celebration to think twice before booking this Sarovar Portico mahipalpur hotel.

Extremely disappointing and unacceptable experience at Taurus Sarovar Portico Hotel, New Delhi. The reception executive, Mr. Arsalan ’ the person wearing the blue shirt and spectacles at the reception desk ’ was shockingly disrespectful, rude, and completely unprofessional in his behavior towards me.Not only did Arsalan deny me check-in without any proper explanation or assistance, but he also behaved in a threatening and intimidating manner. I was left standing at the reception area for nearly 30 minutes in the unbearable 42-degree Delhi heat, and despite clearly seeing me waiting, neither he nor any other staff member had the basic courtesy to even offer water or assistance.The attitude displayed by Arsalan was arrogant, hostile, and completely against the standards expected from a hospitality professional. A hotel’s front desk is the face of the property, and unfortunately this individual represented the hotel in the worst possible manner.Because of this horrible experience, I was forced to leave the property and immediately book another hotel. The management seriously needs to train their staff on guest etiquette and professionalism, and strict action should be taken against such behavior. Staff members like Arsalan severely damage the reputation of the hotel.Absolutely would not recommend this hotel after such a humiliating and unpleasant experience.@Ajay K. Bakaya, This is highly disappointing for a customer to have such a bad experience. I will never stay in your hotel again specially the one in New Delhi.I would expect an strict action against Arsalan and a public apology.

HIGHLY OVERPRICED, POORLY MAINTAINED AND ABSOLUTELY NOT WORTH THE AMOUNT CHARGEDBooked this hotel only to rest comfortably for one night before our next day flight, but the experience turned into a NIGHTMARE immediately after check-in.Paid a premium price for a ’premium’ room with an extra bed, yet the room quality and service were far below basic standards.forcing us to keep shifting rooms late at night instead of resting.’ No windows in the room,’ TV doesnt work’ No ceiling fan in any rooms,’ the centralised AC was locked around 26’27??C in peak summer heat, making the room extremely uncomfortable. The AC barely worked, and instead of resolving the issue, we were handed a standing fan while repeatedly being told, ’Don’t worry, the AC will start working, it’s centrally load-managed.’’ Imagine paying premium tariffs and then being expected to sleep in extreme summer heat with one standing fan. Which hotel charging these prices cannot even provide functioning AC? ABSOLUTELY PATHETIC.’ Dirty sheets, dirty carpets, outdated uncomfortable extra bed, and a very poorly maintained property overall.’ Checked in around 10 PM and spent the next 2 hours only dealing with issues, changing rooms, and shifting luggage.’ While the ground staff was still comparatively helpful, the reception team was completely unhelpful, indifferent, and hardly bothered despite repeated complaints.’ Breakfast quality was equally horrible and completely below basic taste standards. Food was excessively oily, stale-tasting, and extremely poor in quality. For a hotel charging premium prices, serving such low-quality breakfast is unacceptable’ The only good thing about this horrible hotel is that it’s close to the airport, unfortunately, that convenience comes at the cost of comfort, cleanliness, and basic hospitality.