Destination
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Rooms & Guests
A-20, near Kailash Colony Metro Station, Kailash Colony, Block A, Greater Kailash, New Delhi, 110048



Bathtub
Room Service
Safe Dining Space
Air-conditioned rooms
Daily housekeeping
Bedside socket

Standard Double or Twin Room
Parking
Book with ₹0
+ ₹694 taxes and fees, per night, per room
6.1
Good
•179 reviews
Dirty rooms, broken AC and unprofessional staff
Guest as saying
Around the property
India Gate
6.45 km
Lotus Temple
1.86 km
Lodhi Garden
4.89 km
Red Fort
11.13 km
Qutub Minar
6.46 km
Humayun's Tomb
4.26 km
N Block Park
0.6 km
Chandni Chowk
10.59 km
Connaught Place
8.61 km
Swaminarayan Akshardham
7.24 km
Stamina Gym
0.69 km
Sapna Park
0.57 km
LSR College
0.52 km
Dilli Haat Market
3.9 km
Gurdwara Bangla Sahib
8.43 km
Hindon Airport (HDO)
19.29 km
DGD Garhi
1.26 km
Moolchand
1.18 km
Kailash Colony Metro Station
0.09 km
Greater Kailash M Block
0.76 km
Family Park
0.63 km
ATM
0.64 km
Indira Gandhi International Airport (DEL)
13.8 km
Incredible Real India Tours & Travels - Day Tours
0.87 km
E block Basket Ball park
0.59 km
Gold's Gym Lajpat Nagar
0.05 km
6.1
Good
179 Users
Guest Impressions
Rooms were smaller and less appealing than online images suggested.
Staff service was inconsistent, with ignored requests, restricted food delivery, and unprofessional conduct.
Food
5.0
Outside food was not allowed, with hotel restaurant ordering required.
Location
5.0
The busy-road location creates significant parking difficulties.
Staff
4.0
Staff service was frequently unprofessional, unresponsive, and disrespectful.
Cleanliness
4.0
A room was dirty and another room had unacceptable conditions.
Room Comfort
4.0
Rooms were often small, poorly maintained, and uncomfortable.
Value for Money
4.0
Room quality and service often seemed unjustifiable for the prices.
Food
6.0
Hotel is not allowing outside food and asked to order from hotel restaurant only.
ixigoer •
Family • Saudi Arabia • Oct 2026I am happy
10
Thanks this platform
ixigoer •
Group • India • Aug 2026Night Receptionist was rude and doesn't listen
2.0
Apart from that,we refused to take dirty room he didn't changed.he does not allow his staff to deliver food at room and in night hammering sound was there lift was not working and staff were not looking official from orion..please change night Receptionist and staff
ixigoer •
Couple • India • Aug 2026Disappointing Guest Experience
4.0
I am a regular guest at The Orient Express Hotel and have always had a good experience in the past. However, my last stay and my recent visit were extremely disappointing.The room allotted to me had several issues and was not in proper condition. I requested the staff to change my room, but my request was ignored.Ialready told Rahul (morning staff) to change the room and he clearly told to Mr Mahendra but again Mr Mahendra was ignored.The most serious issue occurred when I turned on the geyser. Suddenly, extremely hot water started coming out of the jet spray, which caused burns to my skin. This was a major safety concern and could have resulted in a more serious injury.When I informed the management about the incident, Mr. Mahender behaved very rudely and unprofessionally instead of addressing the issue or showing concern. Such behavior towards a regular guest is unacceptable.As a loyal customer, I expected better service and proper support. This experience has been very disappointing, and I hope the management takes immediate action to improve guest safety, room maintenance, and staff behavior.
Chandni Chandaliya •
Solo Traveller • Jul 2026Disappointing Unsafe Stay
2.0
I have been a regular guest at The Orient Express Hotel for a long time and have always enjoyed staying here. Unfortunately, my recent experience was extremely disappointing.The biggest issue was the behavior of the receptionist, Mr. Mahender. He was unprofessional, rude, and did not know how to communicate respectfully with guests. Such behavior is not expected from someone representing the hotel.To make matters worse, there was a serious safety issue in my room. When I turned on the geyser, extremely hot water suddenly started coming through the jet spray, which caused burns on my skin. This was a very painful and alarming experience and reflects poor maintenance and lack of proper safety checks.As a loyal guest, I never expected such treatment or such a dangerous incident. This was by far my worst experience at the hotel. I hope the management takes this feedback seriously, improves staff behavior, and ensures guest safety so that no one else has to go through the same experience
sanjay narwar •
Solo Traveller • Jul 202624*7 Front Desk
24*7 Security
CCTV in common areas
Fire extinguisher
Safety/security feature
Smoke detectors
Air-conditioned rooms
Daily housekeeping
Bedside socket
Dustbins
Fan
First Aid kit
Hair dryer
Heating
Ironing facilities
Safe box
Smoke detector
Study table
Telephone
Safety Deposit Box
Bathtub
Private bathroom
Shower
Toiletries
Towels
Family room
Free car parking
Internet services
Room Service
Elevator access
Satellite channels
Elevator access
English
Hindi
Air conditioning in Public Area
Free car parking
Luggage Storage
Laundry Service
Dry-Cleaning
Invoice Provided
Smoke-Free Property
Meeting/Banquet Facilities
Safe Dining Space
First Aid kit
Cashless Payment Service
Hot water linen and laundry washing
Room Sanitisation Opt-Out Available
Safety Protocol-trained staff
Check-in:
From: 1:00 PM
Check-out:
To: 12:00 PM
1:00 PM
12:00 PM
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