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The Orion Express- Kailash Colony

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A-20, near Kailash Colony Metro Station, Kailash Colony, Block A, Greater Kailash, New Delhi, 110048

Facilities
Banquet hallLobby
59+ Photos

Popular Facilities

Bathtub

Bathtub

Room Service

Room Service

Safe Dining Space

Safe Dining Space

Air-conditioned rooms

Air-conditioned rooms

Daily housekeeping

Daily housekeeping

Bedside socket

Bedside socket

Standard Double or Twin Room
Recommended Deal

Standard Double or Twin Room

Free Cancellation

Parking

Book with ₹0

₹3,419

+ ₹694 taxes and fees, per night, per room

6.1

Good

•

179 reviews

Dirty rooms, broken AC and unprofessional staff

Guest as saying

Hotel is not allowing outside food and asked to order from hotel restaurant only.

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ixigoer •

Family • Saudi Arabia • Oct 2026

Thanks this platform

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ixigoer •

Group • India • Aug 2026

Apart from that,we refused to take dirty room he didn't changed.he does not allow his staff to deliver food at room and in night hammering sound was there lift was not working and staff were not looking official from orion..please change night Receptionist and staff

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ixigoer •

Couple • India • Aug 2026

Explore the Area

A-20, near Kailash Colony Metro Station, Kailash Colony, Block A, Greater Kailash, New Delhi, 110048

Around the property

    India Gate

    6.45 km

    Lotus Temple

    1.86 km

    Lodhi Garden

    4.89 km

    Red Fort

    11.13 km

    Qutub Minar

    6.46 km

    Humayun's Tomb

    4.26 km

    N Block Park

    0.6 km

    Chandni Chowk

    10.59 km

    Connaught Place

    8.61 km

    Swaminarayan Akshardham

    7.24 km

    Stamina Gym

    0.69 km

    Sapna Park

    0.57 km

    LSR College

    0.52 km

    Dilli Haat Market

    3.9 km

    Gurdwara Bangla Sahib

    8.43 km

    Hindon Airport (HDO)

    19.29 km

    DGD Garhi

    1.26 km

    Moolchand

    1.18 km

    Kailash Colony Metro Station

    0.09 km

    Greater Kailash M Block

    0.76 km

    Family Park

    0.63 km

    ATM

    0.64 km

    Indira Gandhi International Airport (DEL)

    13.8 km

    Incredible Real India Tours & Travels - Day Tours

    0.87 km

    E block Basket Ball park

    0.59 km

    Gold's Gym Lajpat Nagar

    0.05 km

6.1

Good

179 Users

Guest Impressions

spotlight icon

Rooms were smaller and less appealing than online images suggested.

Staff service was inconsistent, with ignored requests, restricted food delivery, and unprofessional conduct.

Food

5.0

Outside food was not allowed, with hotel restaurant ordering required.

Location

5.0

The busy-road location creates significant parking difficulties.

Staff

4.0

Staff service was frequently unprofessional, unresponsive, and disrespectful.

Cleanliness

4.0

A room was dirty and another room had unacceptable conditions.

Room Comfort

4.0

Rooms were often small, poorly maintained, and uncomfortable.

Value for Money

4.0

Room quality and service often seemed unjustifiable for the prices.

Total Reviews

All Reviews (9)
Family (1)
Group (1)
Couple (1)
Solo Traveller (6)

Food

6.0

Hotel is not allowing outside food and asked to order from hotel restaurant only.

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ixigoer •

Family • Saudi Arabia • Oct 2026

I am happy

10

Thanks this platform

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ixigoer •

Group • India • Aug 2026

Night Receptionist was rude and doesn't listen

2.0

Apart from that,we refused to take dirty room he didn't changed.he does not allow his staff to deliver food at room and in night hammering sound was there lift was not working and staff were not looking official from orion..please change night Receptionist and staff

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ixigoer •

Couple • India • Aug 2026

Disappointing Guest Experience

4.0

I am a regular guest at The Orient Express Hotel and have always had a good experience in the past. However, my last stay and my recent visit were extremely disappointing.The room allotted to me had several issues and was not in proper condition. I requested the staff to change my room, but my request was ignored.Ialready told Rahul (morning staff) to change the room and he clearly told to Mr Mahendra but again Mr Mahendra was ignored.The most serious issue occurred when I turned on the geyser. Suddenly, extremely hot water started coming out of the jet spray, which caused burns to my skin. This was a major safety concern and could have resulted in a more serious injury.When I informed the management about the incident, Mr. Mahender behaved very rudely and unprofessionally instead of addressing the issue or showing concern. Such behavior towards a regular guest is unacceptable.As a loyal customer, I expected better service and proper support. This experience has been very disappointing, and I hope the management takes immediate action to improve guest safety, room maintenance, and staff behavior.

Chandni Chandaliya •

Solo Traveller • Jul 2026

Disappointing Unsafe Stay

2.0

I have been a regular guest at The Orient Express Hotel for a long time and have always enjoyed staying here. Unfortunately, my recent experience was extremely disappointing.The biggest issue was the behavior of the receptionist, Mr. Mahender. He was unprofessional, rude, and did not know how to communicate respectfully with guests. Such behavior is not expected from someone representing the hotel.To make matters worse, there was a serious safety issue in my room. When I turned on the geyser, extremely hot water suddenly started coming through the jet spray, which caused burns on my skin. This was a very painful and alarming experience and reflects poor maintenance and lack of proper safety checks.As a loyal guest, I never expected such treatment or such a dangerous incident. This was by far my worst experience at the hotel. I hope the management takes this feedback seriously, improves staff behavior, and ensures guest safety so that no one else has to go through the same experience

sanjay narwar •

Solo Traveller • Jul 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

Safety/security feature

Smoke detectors

amenity
Room amenities

Air-conditioned rooms

Daily housekeeping

Bedside socket

Dustbins

Fan

First Aid kit

Hair dryer

Heating

Ironing facilities

Safe box

Smoke detector

Study table

Telephone

Safety Deposit Box

amenity
Bathroom

Bathtub

Private bathroom

Shower

Toiletries

Towels

amenity
Family and kids

Family room

amenity
Transfers and transport

Free car parking

amenity
Internet access

Internet services

amenity
Food and drinks

Room Service

amenity
Accessibility

Elevator access

amenity
Media and entertainment

Satellite channels

amenity
Other facilities

Elevator access

amenity
Languages spoken

English

Hindi

amenity
Services and conveniences

Air conditioning in Public Area

Free car parking

Luggage Storage

Laundry Service

Dry-Cleaning

Invoice Provided

Smoke-Free Property

Meeting/Banquet Facilities

amenity
Safety and cleanliness

Safe Dining Space

First Aid kit

Cashless Payment Service

Hot water linen and laundry washing

Room Sanitisation Opt-Out Available

Safety Protocol-trained staff

Hotel Policies

Check-in:

From: 1:00 PM

Check-out:

To: 12:00 PM

Children and extra beds

  • All children are welcome.
Guests above 6 year(s)
  • Must use an extra bed which will incur an additional charge.
Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Announcements

  • This property will not accommodate hen, stag or similar parties.Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Frequently Asked Questions when booking The Orion Express- Kailash Colony

What is the location of The Orion Express- Kailash Colony?

The Orion Express- Kailash Colony is located at A-20, near Kailash Colony Metro Station, Kailash Colony, Block A, Greater Kailash, New Delhi, 110048.

What is the check-in and check-out time at The Orion Express- Kailash Colony?

The standard check-in time at The Orion Express- Kailash Colony is 1:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at The Orion Express- Kailash Colony.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is available for bookings at The Orion Express- Kailash Colony.

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