The Raj Palace (Small Luxury Hotels of the World)

The cinema hall features a traditional design with interior elements reflecting Indian culture.

Wir hatten leider nur eine kurze "Tour" und haben nicht hier übernachtet. Aber wenn ich wiederkomme, dann auf jeden Fall mit einer Übernachtung! Es sieht wirklich traumhaft aus! Und der Service scheint wirklich großartig zu sein! Wir waren Ende Juni 2025 für einen kurzen Besuch hier.

Extremely disappointing stay and very unprofessional management responseMy partner and I stayed at The Raj Palace - Jaipur, and unfortunately it turned out to be one of the most disappointing hotel experiences in more than 40 years of travelling.The room - priced at around ’850 per night - was completely unacceptable for a property that claims to be a luxury palace hotel. During our stay we experienced several serious issues:’ Mice in the room’ Curtains that did not properly cover the windows’ Beds not properly made’ Old and worn bedsheets’ Safety concerns with electrical switches during the nightOverall, the condition of the room felt closer to a 2’3 star hotel at best, certainly not the luxury experience that was advertised. It honestly reminded us more of an episode of Fawlty Towers than a five-star palace hotel.During our stay, the manager Ms. Shalu spoke with us and even acknowledged that our experience was ’disgusting,’ promising that the situation would be addressed. Unfortunately, no meaningful follow-up ever happened.My partner later sent a detailed email to the hotel management explaining everything we experienced. Initially there appeared to be a response, but when we attempted to reply, the entire email body had disappeared, leaving only the hotel logo and header with no written content at all. This was extremely unprofessional and concerning.When we later posted our honest feedback online, the hotel posted what appeared to be a generic, AI-style response simply to complete the review formality, rather than genuinely addressing the issues.Even more shocking was the second response written by the General Manager, Ankur Rara Jethlia, posted on Tripadvisor. Instead of responding professionally, the reply was mocking, making fun about ’legendary mice,’ implying that the curtains had somehow been altered by us, and making light of the electrical safety issues we raised.We found this tone deeply inappropriate and extremely disappointing for a hotel that claims to be a luxury establishment.For us - my partner and I - these public accusations and insinuations against us are extremely serious. We consider the statements made in that response to be defamatory toward us as guests, and we are therefore seeking legal advice and will be instructing our lawyer to review this matter and take appropriate action if necessary.Instead of resolving a genuine complaint from paying guests, the management chose to mock the situation publicly, which reflects very poorly on the professionalism and standards of customer service at The Raj Palace - Jaipur.Based on our experience, I strongly recommend that travellers think very carefully before choosing to stay here. What should have been a memorable stay in a heritage palace became a deeply frustrating and disappointing experience both during and after our visit.Muzafar

My partner and I stayed at The Raj Palace - Jaipur, and sadly it was one of the most disappointing hotel stays we've had in over 40 years of traveling. The room, costing about €850 per night, was unacceptable for a hotel claiming to be a luxury palace. We faced several serious problems: mice in the room, curtains that didn't fully cover the windows, beds not properly made, old and worn bedsheets, and electrical switches that posed safety risks at night. The room felt more like a 2–3 star hotel than the luxury experience promised, reminding us more of a Fawlty Towers episode than a five-star palace. The manager, Ms. Shalu, acknowledged our "disgusting" experience and promised to address it, but no real follow-up occurred. My partner sent a detailed email to management, which initially seemed to get a response, but when we tried to reply, the email body was missing, leaving only the logo and header—very unprofessional. When we posted our honest review online, the hotel replied with what seemed like a generic AI response, not genuinely addressing our concerns. Even worse was the General Manager Ankur Rara Jethlia's reply on Tripadvisor, which mocked the "legendary mice," suggested we altered the curtains, and made light of the electrical safety issues. This tone was inappropriate and disappointing for a hotel claiming luxury status. These public accusations against us are serious, and we consider them defamatory; we are seeking legal advice and will have our lawyer review the matter. Instead of resolving our complaint, management chose to mock us publicly, reflecting poorly on their professionalism and customer service. Based on our experience, I strongly advise travelers to think carefully before staying here. What should have been a memorable heritage palace stay turned into a deeply frustrating and disappointing experience during and after our visit.

Had a wonderful experience at The Raj Palace. The property is beautiful and truly gives a royal feel. The staff was very polite and the overall hospitality was great. Definitely a great place to experience heritage luxury in Jaipur. ’?