Via De Gold

User claims there was a fraud as the hotel denied the booking.

Muhammad •

Solo Traveller • India • Jul 2026

I stayed in a hotel which I had booked online for 2 persons. But when I reached the reception, they told me that the room was allotted for only 1 guest and I would have to pay an extra ’500.Please communicate directly with the receptionist before arriving. There are so much communication gap between excutive and receptionist they are fool to us. Booking online is not useful in this case’it only wastes time and money.Overall, the service provided through the online platform was very poor and disappointing.

The staff was very courteous. The hotel is located in a very lively Karol bagh Area. Very convenient to reach from ISBT and railway station. The Hotel GM was very kind and accomodated our requests for room change immediately. Look forward to staying again in this property. My best wishes to staff to keep up the good work

I had a pleasant stay from 20th to 23rd. The room was clean, well-maintained, and comfortable. The staff was courteous and professional, and both check-in and check-out were seamless. The hotel’s location is convenient and well-connected. Overall, a very satisfactory and value-for-money experience.

Pros:The stay was good. It is a ok-ish hotel near Karol Bagh.Communication Gap:I got a contact number from Google and called a person, without knowing exactly who he was. I clearly informed him that we required early check-in and early check-out. He told me that we needed to pay the full amount, which I did. I also confirmed this multiple times.However, when we reached the hotel, the receptionist informed us that we had to pay an additional ’800 for early check-in. When I explained what had already been discussed, the person I spoke to was from customer care, not the hotel receptionist.we had limited time and everything was pre-planned, I paid the extra amount. At that total price, I could have booked a much better hotel. I had already paid ’400 as advance in the app.The receptionist’s attitude was basically pay or leave,which was very disappointing. The executive I spoke to earlier did not respond to my calls or messages later.I booked through the FabHotels app. For just 10 hours of stay, we paid one full day’s room charge plus ’800 extra, due to poor communication between the customer care executive and the hotel receptionist.Please ensure that special requests mentioned by customers are properly communicated to the hotel staff.Overall, this was a worst experience with FabHotel customer care and the hotel reception staff.