Casa Bonita

We stayed here for 2 days and it was such a nice place to stay with the beautiful view camp fire a small area for children to play and have fun It was great experience staying over.

Family • India • Sep 2026

The location and website are fraudulent, they will take your money and not confirm your booking. DO NOT TRUST.

We found this hotel to be clean and easily approachable. The staff is friendly and very responsive. The owner Johnsy was in touch with us well ahead of our arrival and continuosuly checked for our needs...! This is real good. The view from this hotel and surroundings are all very good. We enjoyed this very much.

Family • India • Aug 2026

Do not trust the photos. Our experience at Casa Bonita, Ooty was very unsatisfactory. There was no assistance with our luggage, and the place seemed empty with very few staff members present. We were the only guests for most of our three-night visit. The free breakfast was repetitive each day, offering only idly, poha, and upma, with no options suitable for families or children. Additionally, our room was overrun with cockroaches. When we reported this, the manager responded rudely and defensively, showing no empathy or willingness to fix the issue, instead blaming us and speaking harshly. The hygiene was poor, hospitality lacking, and customer service awful. I would not return and strongly recommend families avoid this hotel.

We are not frequent travelers, but this place looked nice from the outside. However, the rooms inside were dirty, and cockroaches were the only companions. We had no idea whom to complain to since the caretaker seemed uninterested. The caretaker lady appeared only on the first day and at checkout; we never saw her around during our stay. There was no one to help with luggage, so we had to manage ourselves. The food was terrible and seemed to depend on your state of origin. For example, if you're from Tamil Nadu, the food was poor—only idli was available, and it was poorly cooked. When we asked, the caretaker rudely suggested we eat outside, saying no one forced us to stay or eat there. I advise travelers to avoid this place. Overall, Casa Bonita is not worth staying at. I gave one star only because the system required it to post this review.