FabExpress Kings Suites Banaswadi

The hotel isn't close to the metro, but you can easily get there using Rapido or Ola. There are absolutely no restaurants nearby. The rooms were very clean, but the towels had a strong unpleasant smell. The toilets were clean and okay, though the heater was broken, water flow was slow, and sometimes the flush tank was empty. The elevator was out of service for one day but was fixed the next day, which was good. The TV didn't work, though that wasn't a big deal for me. The bed was quite bouncy but kept me warm while sleeping. There aren't any nearby places to visit or eat unless you take the Halasuru metro to Indiranagar, where you can find Rameswaram cafe.

Despite booking a week in advance, I was refused check-in on a Saturday because they were selling the rooms at a higher price to other guests, claiming full occupancy. No one verified if the hotel was truly full. Upon arrival, the staff was very rude and immediately told me to contact customer service, saying I knew nothing. It was extremely hard to reach customer service. When I finally did, they tried to relocate me to another property, kept me on hold for 15 minutes, then said that place was full too. I requested a refund and was told to email customer service. Frustrated, I left, found another hotel nearby, and struggled to get my refund. After many calls, I finally received it yesterday. The worst part was chatting with them in the morning; they assured me everything was fine and to arrive on time. The location is poor, no parking is available, and customer service is dishonest.

The user cancelled the booking but the refund was not processed, and they did not receive a call.

Mahesh •

Solo Traveller • India • Mar 2026

I have booked stays previously with akoda ,I didn't face much problem,but this hotel and staff , facilities,service all are terrible and I surely recommend to stay way from this property

ixigoer •

Solo Traveller • India • Nov 2025

🚫 Worst Experience – Cheated by FabHotels & Agoda! 🚫I booked a Deluxe Room at FabExpress Kings Suites, Bangalore via Agoda (Booking ID: 1940494559, 03/10/2025). The experience was a complete disaster.They literally showed one thing and gave something entirely different – like showing the sister and marrying off the elder one! (In Malayalam: അനിയത്തിയെ കാണിച്ച് ചേടത്തിയെ കെട്ടിച്ചു കൊടുത്ത അവസ്ഥ).📍 Location on Agoda/Google Maps is wrong wasted 45 mins & extra cab fare.❌ Reception denied my booking, only gave a room after manager’s phone confirmation.🛏️ Room was not Deluxe but filthy & unsafe: dirty toilet, paint gone, AC not working, window broken, mosquitoes, dirty bedsheets & blankets, TV not working, and even bubble gums stuck on the bed headboard!📞 FabHotels customer care called 10 times, no solution. Agoda support unreachable.👨‍👩‍👦 Reached with wife & child at 11 PM, couldn’t have dinner or proper sleep. Entire family was exhausted and helpless.This is clear cheating and misrepresentation. Agoda & FabHotels must take strict action.⚠️ Strongly NOT recommended for families or anyone!

ixigoer •

Family • India • Oct 2025