Hotel Casa Riva

The property is still being built, and the rooms do not meet expectations.

Good

Worst Hotel Experience EverThis was one of the worst hotel experiences I have ever had. I checked into Hotel Casa Riva around 8:30 PM and left by 11:30 PM because the stay was simply unbearable.The biggest issue was that the air conditioners were not working. I was shifted between three different rooms on the 1st, 2nd, and 8th floors, but every room had the same problem’the AC was not cooling at all. To make matters worse, there was no fan in any of the rooms.During my stay, I also got stuck inside the lift for nearly 20 minutes, which was a frightening experience. There was very little staff available’only one person at reception and a security guard. There was no sense of urgency, concern, or support from the hotel management.Other major issues:No dinner or food facility available.No cab assistance from the hotel.Ola and Uber services were difficult or impossible to get from the location.The property felt completely deserted, with hardly any guests around.The overall atmosphere was uncomfortable and unsettling.Despite staying only a few hours, I lost two days' booking charges and am still struggling to get my refund through Agoda.I would strongly advise travelers to think twice before booking this property. The lack of basic amenities, maintenance, customer service, and guest safety made this a truly disappointing experience.

This was among the worst hotel stays I've ever encountered. I arrived at Hotel Casa Riva around 8:30 PM and left by 11:30 PM because the conditions were unbearable. The main problem was the air conditioning not working. I was moved across three rooms on the 1st, 2nd, and 8th floors, but none had functioning AC. Additionally, none of the rooms had fans. I also got trapped in the elevator for about 20 minutes, which was very scary. Staff presence was minimal—just one receptionist and a security guard—with no urgency or support from management. Other issues included no food or dinner service, no cab assistance, and difficulty getting Ola or Uber rides from the location. The hotel felt deserted with very few guests, creating an uncomfortable and uneasy environment. Although I stayed only a few hours, I lost two days' booking fees and am still trying to get a refund through Agoda. I strongly recommend travelers reconsider booking here due to the lack of basic amenities, poor maintenance, inadequate customer service, and concerns about guest safety.

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