Hotel Eureka Grand, Guwahati

They charged us for both breakfast and dinner and didn't offer anything on a complimentary basis. On top of that, they added an extra charge of ₹2,500 for a bed for a child (aged around 6–7 years). I made the payment online; I can even provide screenshots regarding the breakfast and extra mattress charges if needed.

Deepak Pawar •

Family • India • Jun 2026

I found out about this hotel via Google Search while planning a trip to Guwahati with my family.After seeing good reviews, I booked this hotel 10 days in advance, and paid 25% in advance.I'm going to check in at 8:00 pm,Even so, I waited 30 minutes to get the room.There was a geyser for hot water in the bathroom, but I didn't get any hot water; despite repeatedly informing room service, the issue was not resolved.There was a TV in the room, but it had no signal.The room service is absolutely terrible.

Very Worst experience in this hotel. We were 29 people and none of the rooms were properly maintained. No amenity like towel or milk powder were provided even after repeated ask. Not even water bottles were provided. AC was not working properly in many of the rooms. They provided Twin share family rooms as Quadruple share room. Staffs were very rude and did not even have staffs to load and unload the luggage’s. Loft and lobby was very smelly. More over all of these we had people quarrel like market at night. Very bad experience ever. We had an early morning departure so we requested for breakfast to be packed, which they agreed after so much considerations, atleast they agreed for bread butter jam, but they just provided bread with quarter spoon of jam kept at the center. We had many elderlyand kids with us and we had a very long flight for 3 hours in the morning. They dint even consider the request. On the whole such a worst experience in the lifetime.

This is the worst hotel I ever visited. It smells like a hell we were not feeling to enter in hotel. Room was dirty, cracked in walls.. no hot water even jet spray was broken...no handwash no towel no toiletries at all...we were not able to lock room also such a pathetic experience. staff was very unprofessional. Breakfast is super basic for that also they ask us to wait for extra 1 hr than scheduled time...after 1 hr also we didnt even get tea/coffee nothing..we somehow stayed for one night n left...Not recommended for anyone at all

Here I have booked 02 rooms for 2 nights 23rd & 24th March 2026. We checked in as walk-in, the boy a housekeeping associate was clueless which room to be shown as he was unaware of the vacant room and the front office guy too because he was the person who handing the key to him, we were going up and down. The charges was not valued for money with the room categorise, no basic amenities provided, no towel, bed sheet was full of stains. But we didn't have choice. Funniest thing we countered was the hot water facility almost like 5-6 times I had reported the issue but no one bothered to check. It seems it was not functioning and we came to know when we were settling the bill. In view of the same when we asked for concession saying you have failed to provide the facility the front office guy straight way handed the owner's business card and said (jo kuch bolna hai aap mere owner se baat kijay ( take the card and whatever you wanted to say talk to my boss). Hospitality is on high. Sorry to say though we have paid for 02 nights we had to check out the following day. The front office guy is very annoying and rude need to learn basic hospitability. Need upgradation of the facilities, manner, welcoming procedures and many more. Never plan for next time visit.