Snowline Resort

Wonderful stay! The staff was incredibly welcoming and polite, the room was spotless and modern, and the location was perfect for sightseeing. Highly recommend for a comfortable, hassle-free experience. The food quality is goodAbhishek karade and family

I stayed at Snow Line Resort, Munnar at the end of January, and unfortunately, my experience was extremely disappointing.At the time of check-in, we were told that we would get 2 rooms for ’8,500 for 2 nights. However, when we asked for a proper receipt, the staff said that if we wanted the rooms at ’8,500, they would not be able to provide any receipt. They clearly implied that the price was only possible without documentation. This immediately raised concerns as they initially refused to give a proper bill.After check-in, we went for dinner at the hotel, and honestly, it was the worst meal we had during our entire Kerala trip. The food had no salt, was completely tasteless, and the quality was extremely poor. It was shocking and very disappointing.The next morning, while we were getting ready to explore Munnar, the same receptionist who handled our check-in suddenly asked when we would be checking out. We were surprised because we had clearly booked the rooms for 2 nights. He then started arguing, claiming that he had never agreed to 2 nights and denied what was discussed the previous day. When we reminded him that he himself had mentioned ’8,500 for 2 nights without a receipt, he denied that as well and began arguing again. Eventually, we were pressured and forced to check out.This entire experience felt dishonest and unprofessional. The lack of transparency, refusal to provide a receipt, poor food quality, and the sudden change in booking terms made our day & trip very stressful.’’ Strong advice to future travelers: Please confirm everything in writing before making payment and insist on proper documentation. Be very careful, as our experience suggests a lack of transparency.Highly disappointing experience. Would not recommend.

The staff behavior was very good and polite. They helped us with our luggage and showed us to our room. We arrived very late and the restaurant was already closed, but they kindly arranged warm food to be sent to our room. The food was good. The view from the balcony was beautiful.

Had a wonderful stay at Snow Line Resort, Munnar. The rooms were clean and comfortable, offering beautiful views. The staff was polite and helpful, and the location was peaceful’perfect for relaxing. Overall, it was a great experience and excellent value for money. Highly recommended!

We enjoyed our stay at Snow Line Resort a lot. The sunset view from the balcony is absolutely beautiful, and the overall experience was smooth and satisfying. The staff were warm and extremely hospitable, and the service and food were spot on.A special mention to ’Althaf’, his helpful attitude and great service really impressed us.This resort is truly worth visiting.Thank you once again, Snow Line Resort!