VRR HOTELS AND CONVENTION CENTRE, BENGALURU

The location is terrible and the service is very poor. The staff does not focus on customer needs. Service is awful. I do not recommend this place.

The rooms were spacious, clean, and comfortable. However, the air conditioners were malfunctioning; even after switching rooms, the AC still did not work. The food quality was mediocre.

This is among the top resorts near Neotown. Our stay here was enjoyable.

Dear Hotel Management,I am writing to formally complain about an unpleasant and concerning incident that occurred during my stay at VRR Astoria Hotel & Convention Centre.I had booked and paid for a hotel room and was staying at the property with my family. During our stay, we went to the football court and were playing on one side of the court. While we were playing, some children associated with the villa/residential occupants came onto the football court and stated that they would be playing across both sides of the court.We were told words to the effect of, “We will play on both sides. If you get hurt, that is not our responsibility.” Subsequently, the ball was repeatedly kicked in a manner that appeared unsafe and was directed towards people who were already playing. There were also small children present in the area, making such behaviour particularly concerning from a safety perspective.I therefore asked the boy why he was kicking the ball so hard and explained that someone could get hurt. In response, he threatened me by saying, in substance, that if I did not leave, he would hit me.I told him that such a threat was unacceptable and that I would record what he was saying and show it to his parents. I did not want the situation to escalate further, particularly because children were present.The situation became even more upsetting when the parents of the children made comments to us to the effect that the hotel was giving rooms at “cheap” prices and therefore “all cheap people” were booking and coming to the hotel. The ammonites are only for villa residenc and not for hotel people, it is their ground and if we don't leave will call police. They even spoke bad about our profession. We taken ball from the club house, where they came to us directly and fought for the ball claiming it's their ball. We returned it and got our own ball. Still they made us feel very unsafe and asking us to leave the hotel, because we booked for 2 days and that is their own house. Going further saying we will come to your school and fight is that fine for you, your son also grow like a bad person what you will do, so on. I found these comments extremely disrespectful and insulting, particularly as we were legitimate paying guests who had booked our accommodation through the hotel.What concerns me most is that we were paying hotel guests and were using a recreational facility within the property. Instead of receiving assistance or clarification from the management regarding the rules, we were confronted and made to feel that we did not belong at the property because we had booked a room at the available rate.I request that the management please clarify the following in writing:Whether paying hotel guests are permitted to use the football court.Whether the football court is exclusively reserved for villa residents at any particular time, including weekends.If such a restriction exists, why it was not clearly communicated to us when we checked into the hotel.Whether villa residents have any priority or exclusive rights over the football court.What steps the hotel takes to ensure the safety of hotel guests and children using the recreational facilities.What action the management intends to take regarding a hotel guest being threatened with physical harm.Whether hotel management considers it acceptable for villa residents or their guests to make derogatory comments about paying hotel guests based on the price at which they booked their rooms.I also request that the hotel immediately preserve and review the CCTV footage covering the football court and surrounding area for the relevant date and time, as this footage may objectively establish what occurred.I want to make it clear that I am not looking to create unnecessary conflict with the villa residents or their children. My concern is the safety, dignity and equal treatment of paying hotel guests and my family. If there are separate rules governing hotel guests and villa

Family • India • Sep 2026

I stayed with my family and had a very unpleasant experience. The children staying in the villas connected to the rooms were very rude and verbally abused me and my husband at the football ground. Later, their parents came and claimed the place as theirs, telling us that we had no right to be there and demanded that we leave. We had booked for 2 days, but after this disturbing incident, we felt very unsafe staying there. They surrounded my family at the football ground and used abusive language. I advise everyone not to go to such a place where you pay money but face humiliation. I chose this place because my son loves football, but now, after being threatened and insulted, and told to leave because we booked for only one day, I regret it. The hotel management remained silent and did not resolve the issue, allowing those people to say whatever they wanted to us. This is a terrible place with terrible people. Very bad place to stay.