Auckland Hotel and Restaurant

Good service. Clean rooms..Accessible to mall road. Comfortable for those who can walk enough

Service was good. Rooms were clean. Close to mall road. Suitable for people who can walk well.

Rooms are very unhygienic and the service is extremely poor. They don't provide water or room keys to customers. If you want to avoid wasting your money and ruining your trip, do not book this hotel.

-----Minus rating. Pathetic service and a horrible experience. Would never recommend this hotel.On 25 January 2026, we reached the hotel around 12:00 PM for check-in. Initially, the hotel staff informed us that the room would be provided within one hour. We waited as instructed. However, after approximately 30 minutes, the staff suddenly refused to provide us a room, citing non-availability, which is completely unacceptable for a confirmed and prepaid booking.The hotel staff behaved in a rude, unprofessional, and hostile manner. We were harassed for nearly two hours and were forcefully pressured to cancel the booking from MakeMyTrip, instead of the hotel taking responsibility for their failure. They bluntly refused to allow us to check in and asked us to find another hotel.

Negative experience with terrible service. I would never suggest staying at this hotel. We arrived at the hotel around noon on 25 January 2026 for check-in. At first, the staff told us the room would be ready in an hour. We waited as told, but after about 30 minutes, they suddenly said no rooms were available, despite our confirmed and prepaid reservation. The staff acted rudely, unprofessionally, and aggressively. We were harassed for nearly two hours and pressured to cancel our booking through MakeMyTrip, instead of the hotel accepting responsibility. They outright refused to let us check in and told us to find another place to stay.