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Hotel Willow Banks, Mall Road Shimla

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Near Tourism Lift, The Mall,, 171001

Banquet hallEntrance
95+ Photos

Prime Location

Perfectly situated on Mall Road, offering easy access to attractions.

Breathtaking Views

Rooms provide stunning views of the surrounding mountains and valleys.

Tasty Food

Exceptional food quality with diverse dining options available.

Excellent Service

Staff is friendly and attentive, ensuring a pleasant stay.

Hotel Willow Banks, Mall Road Shimla provides flawless service and all the necessary facilities for visitors. Stay connected with your associates, as complimentary Wi-Fi is available during your entire visit.To facilitate your arrival and departure, you can pre-book airport transfer services prior to checking in.The hotel offers car hire amenities to assist you in discovering your desired offerings in Shimla. When arriving by car, take advantage of the hotel's convenient on-site parking facilities. The hotel offers reception amenities including concierge service, express check-in or check-out, luggage storage and safety deposit boxes to ensure a comfortable stay for guests. Should you require assistance, the ticket service and tours can also aid in booking tickets and securing reservations at the finest shows and events in the vicinity. The hotel also features a fireplace, providing a cozy ambience during cool evenings. Whether it's an extended stay or simply needing fresh attire, dry cleaning service and laundry service provided by hotel ensures your cherished travel garments stay spotless and accessible. Your stay will be comfortable with the presence of 24-hour room service, room service and daily housekeeping as an in-room amenity for your relaxation and enjoyment. To ensure the well-being and convenience of all visitors, smoking is strictly prohibited throughout the entire hotel.In order to ensure the utmost level of relaxation, the guestrooms feature an inviting design and are equipped with all basic necessities, creating a delightful stay experience.To ensure a pleasant stay, a selection of rooms at hotel come furnished with linen service, blackout curtains and air conditioning, all designed with your ease in mind. At Hotel Willow Banks, Mall Road Shimla, various room configurations are available, featuring separate living room and balcony or terrace in some rooms. In select rooms, visitors can enjoy a touch of amusement with the availability of daily newspaper, television and cable TV for their entertainment needs.Within specific rooms, a refrigerator, a coffee or tea maker and bottled water is conveniently available for your use.Understanding the significance of bathroom facilities in enhancing visitor contentment, hotel offers toiletries and towels within a few chosen chambers. Start your day stress-free at Hotel Willow Banks, Mall Road Shimla as breakfast is made available for you on the premises.How about kicking off each day of your getaway with a delicious cup of coffee? At the hotel, relish in the invigorating taste of a freshly brewed, excellent coffee. Various excellent meal offerings at hotel ensure that enticing and easily accessible options are constantly available.Upon your arrival, don't miss experiencing nightclub for enjoyable in-house evening entertainment.Throughout the day, engage in the entertaining activities available at Hotel Willow Banks, Mall Road Shimla.Unwind and conclude each day delightfully by stopping by massage, salon, steam room, spa and sauna, ensuring a soothing experience.Guests who enjoy maintaining their fitness regimen while on holiday can visit the fitness center provided by hotel.

Popular Facilities

Internet services

Internet services

Buffet Breakfast

Buffet Breakfast

24*7 Room Service

24*7 Room Service

Hot Tub

Hot Tub

Bar

Bar

Wheelchair-accessible

Wheelchair-accessible

Deluxe Room Mall Road Facing with Bathtub
Recommended Deal

Deluxe Room Mall Road Facing with Bathtub

Non-refundable

Parking

Express check-in

₹4,978

+ ₹718 taxes and fees, per night, per room

8.7

Excellent

•

597 reviews

80% positive reviews in last 3 months

Guest as saying

Online booked rooms and at the time of issuance of rooms was different They start blaming Agoda . Agoda gives us option of free parking . But parking not available with hotel . Gaming zone and pool facility not with hotel. They will duped extra money while check in.

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Couple • India • Oct 2026

At the time of check in , hotel giving explanation that you have booked wrong options. Hotel receiption manager makes a list of payment for set this wrong booking to right. We have not any option only to pay extra because complete family was with me and time was around 6-7pm.

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Family • India • Oct 2026

I have booked rooms with balcony and with parking my cars . All payment was included. But rooms issued without balcony and parking facility is not with hotel. Hotel staff charged extra payment for facilities on the time of check in.

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Family • India • Oct 2026

Explore the Area

Near Tourism Lift, The Mall,, 171001

Around the property

    Tibetan Handloom Shop

    0.01 km

    SkyBar Shimla - Cocktails & Shisha

    0.01 km

    Maria Clinic

    0.12 km

    Cyberia

    0.23 km

    Asian & International Travels

    0.29 km

    Dr.Lakhanpaul Nursing Home Dental Specialities Centre

    0.3 km

    Footloose Disco

    0.31 km

    Maria Brothers

    0.32 km

    The Pub

    0.32 km

    Ritz Cineplex

    0.32 km

    Lakkar Bazar Bus Station

    0.56 km

    Gandhi General Store

    0.42 km

    ATM

    0.48 km

    Tolland Bus Stop

    1 km

    Shimla Airport (SLV)

    10.65 km

    Chandigarh Airport (IXC)

    60.88 km

8.7

Excellent

597 Users

Guest Impressions

spotlight icon

Guests appreciate the family-friendly amenities and activities available.

Many enjoyed the vibrant dining atmosphere and live music.

Location is ideal for exploring Shimla's attractions easily.

Food

9.2

Diverse menu with delicious options for all tastes.

Location

9.0

Prime location on Mall Road, close to attractions.

Staff

8.7

Attentive and friendly service enhances guest experiences.

Cleanliness

8.6

Rooms maintained to a high standard for guest comfort.

Value for Money

8.4

Competitive pricing for a prime location and quality services.

Room Comfort

7.9

Spacious rooms with modern amenities for a relaxing stay.

Total Reviews

All Reviews (10)
Couple (5)
Family (3)
Solo Traveller (2)

Rooms shifted .

2.0

Online booked rooms and at the time of issuance of rooms was different They start blaming Agoda . Agoda gives us option of free parking . But parking not available with hotel . Gaming zone and pool facility not with hotel. They will duped extra money while check in.

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Couple • India • Oct 2026

Hotel which duped customer payment while check in.

4.4

At the time of check in , hotel giving explanation that you have booked wrong options. Hotel receiption manager makes a list of payment for set this wrong booking to right. We have not any option only to pay extra because complete family was with me and time was around 6-7pm.

Flag

Family • India • Oct 2026

Different rooms issued which was booked online to me.

4.0

I have booked rooms with balcony and with parking my cars . All payment was included. But rooms issued without balcony and parking facility is not with hotel. Hotel staff charged extra payment for facilities on the time of check in.

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Family • India • Oct 2026

It was a great experience.

10.0

Breakfast was very nice. Staff was very helpful and cooperative. My stay was amazing. I recommend travellers to stay in this hotel.

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Couple • India • Oct 2026

Misleading Cashback Info

8.0

Ixigo did not make it clear that the cash back will be a coupon form and not direct cash back to our account. This was bit disappointing.

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Randeep Singh Bhatia •

Family • India • Oct 2026

Hotel Facilities

amenity
Access

24*7 Front Desk

Express Check-in/out

Exterior corridor

Non-smoking rooms

Paid parking

amenity
Safety and security

24*7 Security

CCTV in common areas

Fire extinguisher

Smoke detectors

amenity
Room amenities

Daily housekeeping

Sauna

Kitchen

Cupboard

Dryer for clothes

Fan

Free drinking water

Hand sanitiser

Heating

Ironing facilities

Linens

Safe box

Seating area

Study table

Telephone

Television

Wake-up call

Wooden floor

Safety Deposit Box

Exterior corridor

amenity
Bathroom

Private bathroom

Shower

Toiletries

Towels

amenity
Family and kids

Family room

amenity
Transfers and transport

Nearby Car Parking

Airport transfer

Car rental service

Shuttle service

Paid parking

amenity
Internet access

Internet services

amenity
Food and drinks

Buffet Breakfast

24*7 Room Service

Bar

Coffee Shop

In-Room Breakfast

Kitchen

amenity
Activities and sports

Hot Tub

Bicycle Rental

Ticket Services

Tours

Nightclub

Spa/sauna

amenity
Services and conveniences

Meeting/Banquet Facilities

Luggage Storage

Laundry Service

Fireplace

Currency Exchange

Doorman

Dry-Cleaning

Food Delivery

Heating in Public Area

Salon

Smoke-Free Property

Steam room

Concierge

amenity
Accessibility

Wheelchair-accessible

Elevator access

amenity
Safety and cleanliness

Safety Protocol-trained staff

Hand sanitiser

amenity
Other facilities

Elevator access

amenity
Languages spoken

English

Hindi

Hotel Policies

Check-in:

From: 2:00 PM

Check-out:

To: 12:00 PM

Children and extra beds

Guests above 11 year(s)
  • Must use an extra bed which will incur an additional charge.
Other
  • Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

Property Policies

  • Primary Guest should be 18+ years of age

Property Information

  • Distance from city center - . Km
  • Travel time to airport (minutes) - 40
  • Year property opened - 1871
  • Number of floors - 5
  • Room voltage - 220
  • Number of rooms - 35
  • Airport transfer fee - 1200 INR
  • Most recent renovation - 2006
  • Breakfast charge (unless included in room price) - 839 INR
  • Number of restaurants - 1
  • Number of bars/lounges - 1

Property Announcements

  • Club Room with Balcony
    1.Two complimentary mugs of 330ml Freshly brewed Beer / Mocktails on arrival in the room
    2. Overlooking Skybar and Enjoying all day music
    3. Herbal hookah served in balcony on chargeable basis

    Pay at Hotel – ₹8,000 + Taxes per Couple Hotel Willow Banks New Year’s Eve Gala Party Inclusions: DJ | Soft Drinks | Snacks | Lavish Buffet Dinner Additional Guests (Above 5 Years): Charged Pro-Rata
    Honeymoon Special Benefits
    Special Add on: Rejuvenating Couple Massage at INR 3500 + tax
    Special Add on: Half day Sightseeing at INR 1500 + tax
    Special Add on: Luxurious milk and wine bath in room at INR 1500 + tax
    15% discount on spa
    15% discount on laundry



    Rooms are well ventilated and weather of Shimla with fans keeps the ambiance comfortable.


    15% discount on the breakfast buffet.
    As part of its Wellness Zone ; Hotel Willow Banks now has a Jawed Habib Unisex Hair & Beauty Salon offering a full range of services like luxurious facials, stylish haircuts, relaxing pedicures and more - perfect for pampering yourself in the hills, while carrying the hallmark of quality of Jawed Habib.
    How to Reach: Hotel Willow Banks is located on Mall Road, a heritage non-motorable pedestrian road. Public car parking is available 500 meters away. Porters (chargeable) assist with luggage. Guests can reach the hotel via the Govt. Tourism Lift followed by a 100-meter level walk to the right, or alternatively, walk up the Metropole Road (slightly steep) to access the hotel’s private lift directly to the reception. For any assistance, please contact the hotel reception.
    Independent (separate) access from the hotel block for four rooms of category ‘Rooms with Kitchenette.
    Premium room with Large balcony - The Hotel has a Swiss Chalet style sloping roof structure. Premium rooms are on the 4th floor (with straight ceilings) or 5th floor (with sloping chalet style ceilings). Other than style of ceiling - room sizes and amenities are identical across all Premium rooms. These would be allocated to guest as per availability and entertaining any preference on this matter would not be possible.

    Deluxe Room - Mall Road Facing - The Hotel has a Swiss Chalet style sloping roof structure. Deluxe rooms are on the 4th floor (with straight ceilings) or 5th floor (with sloping chalet style ceilings). Other than style of ceiling - room sizes and amenities are identical across all Deluxe rooms. These would be allocated to guest as per availability and entertaining any preference on this matter would not be possible.
    Please note that any changes in tax structure due to government policies will result in revised taxes, which will be applicable to all reservations and will be charged additionally during check out.

Frequently Asked Questions when booking Hotel Willow Banks, Mall Road Shimla

What is the location of Hotel Willow Banks, Mall Road Shimla?

Hotel Willow Banks, Mall Road Shimla is located at Near Tourism Lift, The Mall,, 171001.

What is the check-in and check-out time at Hotel Willow Banks, Mall Road Shimla?

The standard check-in time at Hotel Willow Banks, Mall Road Shimla is 2:00 PM, and check-out is at 12:00 PM. Early check-in or late check-out may be available upon request, subject to availability and additional charges.

Can I modify my reservation?

Yes, you can modify your reservation by contacting our customer support or through your booking account. Please note that changes are subject to availability and may incur additional charges depending on the hotel's policy.

Is breakfast included in the room rate?

No, breakfast is not included in the room rate at Hotel Willow Banks, Mall Road Shimla.

What identification is required at check-in?

All guests must present a valid government-approved photo ID at check-in.

What is the cancellation policy?

Free cancellation is not available for bookings at Hotel Willow Banks, Mall Road Shimla.

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