Hotel Sukh Sagar Regency

A perfect and comfortable stay with polite front desk and back office staff who made sure the stay was comfortable.

I enjoyed a wonderful stay. The staff were welcoming, and the rooms were pleasant.

The stay was excellent, and I would certainly suggest this place.

If I could give this hotel zero stars, I would. Unfortunately, this was one of the most disappointing hotel experiences we've had.We had booked a room for three adults, expecting a proper extra bed or at least a comfortable sleeping arrangement. Instead, the hotel simply placed an old, worn-out, foul-smelling mattress with a shabby rug on the floor beside the main bed. It was unhygienic, uncomfortable, and completely unacceptable for paying guests. In the end, all three of us had to squeeze onto the main bed because the mattress provided was impossible to sleep on.The staff were equally disappointing. They were consistently rude, unhelpful, and lacked basic courtesy in their interactions with guests. Customer service was far below what one would expect from a hotel in a popular tourist destination like Shimla.The following morning, although breakfast wasn't included in our package, we ordered from the hotel's menu. It took nearly 2 to 2.5 hours for the food to arrive despite repeated follow-ups. To make matters worse, the final bill included charges that were not clearly mentioned on the menu, which was both surprising and frustrating.The room itself was located in the basement, making it feel stuffy, poorly ventilated, and claustrophobic. The centrally heated water was only lukewarm despite the cold weather, and no extra blankets were provided even after we requested them.Overall, the poor sleeping arrangements, rude staff, delayed service, lack of transparency in billing, and inadequate facilities made for a very unpleasant stay. I would not recommend this hotel and certainly would not choose to stay here again.

If it were possible to rate this hotel zero stars, I would do so. This was one of the most disappointing hotel stays we've experienced. We reserved a room for three adults, expecting a proper extra bed or at least a decent sleeping setup. Instead, the hotel put an old, worn-out, smelly mattress with a shabby rug on the floor next to the main bed. It was unhygienic, uncomfortable, and unacceptable for paying guests. Ultimately, all three of us had to cram onto the main bed because the mattress was unusable. The staff were just as disappointing—consistently rude, unhelpful, and lacking basic politeness in their dealings with guests. The customer service was far below what you'd expect from a hotel in a popular tourist spot like Shimla. The next morning, although breakfast wasn't included, we ordered from the hotel's menu. It took almost 2 to 2.5 hours for the food to arrive despite multiple follow-ups. To make things worse, the final bill had charges not clearly listed on the menu, which was both surprising and frustrating. Our room was in the basement, making it feel stuffy, poorly ventilated, and claustrophobic. The centrally heated water was only lukewarm despite the cold weather, and no extra blankets were given even after we asked. Overall, the poor sleeping setup, rude staff, slow service, unclear billing, and inadequate facilities made for a very unpleasant stay. I would not recommend this hotel and definitely would not stay here again.