Fairfield by Marriott Amritsar

I stayed here last year, and even though I am a silver member, they did not allow early check-in or late check-out and charged me for both. Their laundry service ruined my Calvin Klein hoodie with stains that couldn't be removed; despite my request to clean it again, the staff just said 'ho jayega apne aap,' showing a very lazy attitude. The shuttle service to the gurudwara is also overpriced. I booked a room with a king bed but was given one with two twin beds pushed together, which was dirty with food crumbs on the couch and hair on the bed. When I asked for a king bed room, they claimed the entire hotel only has twin beds, though I saw families staying there, so they could have at least been honest. To make matters worse, the door lock stopped working suddenly, and I was stuck outside for over an hour and a half until staff fixed it, with no apologies or courtesy. They also charged me extra for late checkout. I will never stay here again; they don't care about customer service and only want to make money.

The front office staff were completely disorganized and seemed clueless, it was total chaos. However, the food and beverage team and their service were good.

Terrible service and food

I visited this hotel with my customer, and the staff were very rude and lacked manners in their communication. One of them even used bad language towards the driver. I would not recommend visiting this hotel because the staff do not treat drivers well. 😡😡

I visited this hotel with my customer, and the staff were very rude and lacked manners in how they spoke. One of them used bad language towards the driver. I do not recommend visiting this hotel because the staff do not treat drivers well.