Hotel Bakya Slot - Maraimalai Nagar

Extremely Disappointing ExperienceI had booked a room at this hotel through Cleartrip for the 13th, with an early check-in at 8:00 AM clearly mentioned in my booking. However, upon arrival, the hotel staff denied the early check-in and informed us that rooms would only be available after 12 PM. They stated that the early check-in option provided by the website ’does not apply to them,’ which was shocking and highly inconvenient.We had an important program to attend at 11 AM and couldn’t find any other nearby hotel due to high demand in the area. Despite waiting in the lobby in the hope that someone might check out early, we were not provided a room. The staff were unhelpful and even raised their voices when we tried to clarify the situation regarding our booking.In the end, we had to make alternate arrangements outside the hotel, losing both time and the money we paid for the booking. This experience was extremely disappointing.

It wasn't a very delightful experience. Had no option rather than to chose this hotel since reached late night enroute rameshwaram from vijayawada. The manager is rude and quoted 3500 price. However i checked online and got the same room for 2100/-. Very bad room service. One tea costs 52 rs /-

Greedy Hotel!!!Have already reviewed on Agoda. We underwent a trauma wherein my wife wasn’t allowed a room for dress change for a 10 mins time. We have travel to Bangalore back & all were uncomfortable.While checking in also, they created ruckus as we had booked online through Agoda with confirmation email and were saying they don’t have details, now just imagine after driving for 7 hours , reach the hotel.There is no human values for customers like us in Chennai and this isn’t the first time.There is no covered or independent parking. No ironing request can be made as they say Laundry is like an overnight process.

Hotel Bakya Rooms ’ Karatankulathur: Detailed ReviewI recently stayed at Hotel Bakya Rooms in Karatankulathur and here’s my honest experience:’’’ Room & CleanlinessThe rooms are not very spacious, but they are neat, tidy, and well-maintained. The bathroom was also clean, which is always a big plus. The overall upkeep of the property suggests that it is relatively new or recently renovated.’’’ Restaurant & FoodThe hotel has an in-house restaurant. I tried their regular South Indian meals, which were decent in taste, but nothing extraordinary. However, the pricing is on the higher side’for instance, they charge ’47 for a single cup of coffee, which felt quite expensive for the area and type of restaurant.’’ Staff & ServiceOne major letdown was the attitude of the receptionist. There was no proper welcome, and their facial expressions and tone were rude and unwelcoming. As the first point of contact, the receptionist plays a key role in shaping a guest’s experience, and unfortunately, that aspect was lacking here. A little basic training in customer service and hospitality would go a long way.’ Overall Impression’Clean and decent rooms’Good hygiene’Food quality acceptable, but overpriced’Poor customer service at the front desk’ Rating: 3/5If you’re looking for a short and clean stay, this place works, but don’t expect warm service or value-for-money dining. Improvements in staff behavior would definitely enhance the overall guest experience.

I had booked 2 rooms for 3 persons at Bakya Slot, Chennai ’ one for my father and the other for his driver and personal assistant. While booking, it was auto-marked as ’2 adults for 2 rooms’, which we assumed was acceptable.However, on arrival after a 7-hour journey at around 8 PM, the receptionist denied giving the room keys, saying 3 people are not allowed, without offering any solution. She made my father stand in the reception for over 15 minutes, tired and frustrated, while she behaved rudely and simply repeated that 3 persons can’t enter.Only after my father himself asked for a solution, she finally said we had to pay extra if the driver was to stay in the second room ’ something that could’ve been communicated immediately instead of dragging the situation and making it unnecessarily unpleasant.For a hospitality service, this is unacceptable. The staff showed no courtesy, empathy, or professionalism, making the entire travel experience a nightmare.This was the worst experience we’ve ever had with a hotel, and I do not recommend Bakya Slot, Chennai to anyone expecting even basic customer service.WORST EXPERIENCE