Hotel Malbork Inn @ Janakpuri

A total disaster of a hotel. Stay away no matter what. They dishonestly refused our confirmed reservation at the front desk, even though we had fully prepaid. The service was chaotic and untrustworthy. The management is terrible; staff are rude, arrogant, and lack basic courtesy, showing no concern for guests. The rooms are unlivable, smelling strongly of stale smoke and filth. Basic necessities like water, soap, and clean towels were completely missing. Protect your sanity and money by avoiding this dreadful hotel—they will ruin your entire trip.

I booked the hotel and checked in at 9pm, but the room wasn't ready yet. The bedsheets were dirty, the room had a bad smell, and there were no hand soaps or hand towels. I had to request them multiple times. The reception and staff were unclear about what services were included and ended up denying breakfast at the last minute.

Karnail Singh at the reception is extremely rude to guests. The service at this hotel is the worst. The behavior is very impolite. I would never recommend visiting this place.

The room's interior was great—modern, clean, and well-stocked with amenities like a tea/coffee kettle and other necessities. The food was tasty and enjoyable as well. However, the service let the experience down. Our bedsheet was stained upon arrival, and we had to ask for a replacement. The towel provided was torn and had marks resembling burns from a hot iron, which was disappointing. Housekeeping was very slow, often requiring repeated requests before anything was brought to the room. The biggest problem was breakfast: we were told it would be served in our room and placed our order in the morning, but by 11:00 AM nothing had arrived. When we called, they said no breakfast order was recorded. We also ordered tea, which never came, and eventually left without it. One suggestion for management is to provide a full-length or dressing mirror in the room. Overall, the rooms and food were commendable, but poor housekeeping and room service negatively impacted our stay. I hope management improves their service, as the property has great potential.

The staff are good and supportive, definitely not tired.