Park Central Comfort e-suites, Pune

I had a very disappointing experience at this hotel. From the moment I entered, the staff behavior was unprofessional and unwelcoming. There was no greeting, no smile, and the overall attitude felt rude and hostile, which is unacceptable in the hospitality industry.Even after paying for a premium room, I was initially given a smoking room with a very strong smell of cigarettes. The odor was so bad that it made me feel nauseous within minutes. When I requested a non-smoking room, the response from the front desk was rude and dismissive, saying only twin-bed rooms were available. I eventually had to contact MakeMyTrip support and request cancellation assistance before the management finally changed my room.The second room was comparatively better, but the hotel itself is under construction and overall cleanliness and maintenance were poor. The environment felt dirty and uncomfortable.To make things worse, after I checked out at 12 PM, I received an unnecessary call around 6 PM asking about the room card , which was very irritating.The hotel also has extremely strict visitor policies, which may not suit many travelers. Overall, this was one of the most uncomfortable hotel experiences I’ve had, and I would not recommend this property to anyone expecting professional hospitality and or pleasant stay

Neat and Clean roomsAwesome breakfast if you opt it

The good part is the location, the rooms need immediate renovation. Service needs improvement.

Very very very good hotel for stay, house keeping, room service each n every staff is tooo good very very helpful. Mainly housekeeping supervisor Sunita Christy she is wonderful lady. Makes it sure that any work assigned to housekeeping staff is done fast and neat n tidy. Comes and check with all rooms herself for anything needed and work is done nicely or not. Highly recommend this hotel it was our 4 days family stay. Just few things to be needed to be added in rooms luggage rack & cupboards that's it. Otherwise all is perfect.

Hotel location is very good, food is very nice and moreover they have renovated the rooms and rooms are really good and spacious. All basic amenities are there in the room. Was really happy with the service