Renest Jaipur

According to MMT, the room is available, but when we visited in person, Mr. Gaurav said the entire property is sold out. They offered me a super deluxe room instead of a deluxe room. Mr. Gaurav mentioned that MMT is a third-party app. I do not trust this hotel. The service is terrible.

It was a terrible experience. Neither the AC was working properly nor was there a fan in the room, which caused a lot of discomfort throughout the night. Staying in the room became unbearable in such heat. Despite complaining , no satisfactory solution was provided.A hotel should at least ensure that basic amenities are in proper working order. After this experience, I would not want to stay here again and would advise others to think carefully before booking.

I had a very disappointing experience during my stay. While the hotel property itself is beautiful, the management and room quality were extremely poor.The biggest issue was that the air conditioner in my room was not working. The room was as hot as an oven, making it impossible to stay comfortably. I informed the hotel staff about this issue 3’4 times, but they kept insisting that the room was cool instead of resolving the problem.I also contacted MakeMyTrip 3’4 times seeking assistance, but no proper resolution was provided. The only solution offered was to cancel the booking. However, it was already 11:30 PM, and I was traveling with my family. It was neither practical nor safe to search for another hotel at that hour.What made the experience even worse was the behavior of the front desk staff, especially Mr. Sarjeet. He was extremely unprofessional, lacked basic courtesy, and spoke disrespectfully. He even passed inappropriate comments about one of my female family members, which is completely unacceptable and deeply offensive. Such behavior towards guests should never be tolerated.Initially, the hotel staff claimed that no rooms were available because the hotel was fully booked. Surprisingly, after making us wait for nearly an hour, they suddenly managed to provide another room. This clearly reflects poor management and a lack of concern for guests.Overall, this was one of the worst hotel experiences I have ever had. I expect hotels to treat their guests with respect and resolve genuine issues promptly. I hope strict action is taken against the staff involved, especially Mr. Sarjeet, and that the hotel improves its customer service standards to prevent other guests from facing such an unpleasant experience.

Stay was comfortable. But the food was too expensive. They charge Rs 630 only for 3 diet cold drink cane pack whose MRP are only 40 per pack. And restaurant food are very expensive and the given food quantity at such a high price is very less. The serving dishes are very small size. So check the prices before having food their.

Business • India • Jun 2026

The main facility in summer is AC and this hotel AC wasn’t work even when we had change 3 rooms still same and furniture are not clean. Completely disappointed.

Couple • India • Jun 2026