Hotel O Nawada Metro

I reserved this hotel online through OYO and paid the exact price listed on their site. The front desk staff during check-in was very rude; a woman there showed no courtesy when talking to guests. Instead of assigning me a room, they asked for my OYO check-in number, confirmed the booking, but then said they couldn't offer a room at the rate I paid. I waited outside on the road for four hours, hoping to check in at noon. When I showed a soft copy of my ID, they demanded a hard copy, though I saw them checking in other guests without requiring hard copies. I kept contacting OYO customer service but got neither a room nor a refund. I requested to be moved to another hotel, but that was ignored, and I lost my money. As a traveler needing rest, I hoped for early check-in around 9 AM but was turned away rudely. The hotel staff verbally abused me and spoke inappropriately. I work in hospitality myself; our role is to make guests comfortable, not cause problems at check-in. None of that professionalism was present at this OYO hotel; instead, they were abusive. I've booked many OYO hotels before but never faced this—only here in Delhi. OYO customer care didn't solve the problem or refund me. Also, a male staff member told me I couldn't wait in the lobby and used abusive language, saying since my check-in was at noon, I wasn't allowed to stay in the lobby.

the most terrible experience

Oyo app pe jo bhi dikhaya jata hai wo sab jhootha hai. Shower kharab tha, room chhota tha, bathroom ganda tha, aur bhi bahut si problems thi. Main 500 rupaye extra deke private hotel mein rahunga jo Oyo ka nahi hai, aur aaj ke baad Oyo pe bharosa nahi karunga.

Online price 800 but counter 1200 way

Chandra bhushan Dubey •

Solo Traveller • India • Aug 2026

Best' hotel is really nice 👍