4U business class hotel

This was one of the most disappointing hotel stays I've ever experienced. Our team booked three double rooms for six people in advance and even offered to pay a deposit, but the hotel staff said it wasn't needed and guaranteed the rooms would be ready when we arrived. We confirmed the booking multiple times, and each time the staff reassured us everything was set. On the day we were traveling to Chennai, we called again to inform them we'd arrive around 7 PM, and they once more confirmed the rooms were available. However, upon arrival, we were shocked to learn there were no rooms for us. Despite our repeated confirmations, the staff refused to take responsibility or provide a proper explanation or solution. Their unprofessional attitude showed a lack of respect for guests. Because of their false promises, our group wasted time, money, fuel, and effort. After a long trip, we had to scramble to find another hotel last minute, which caused unnecessary stress and ruined our plans. The staff and management handled the situation very poorly, showing no real effort to help or fix the issue. I strongly recommend avoiding this hotel. If you care about your time, money, and peace of mind, pick another place. There are better hotels nearby that honor their commitments and treat guests well. This hotel lost our trust completely, and none of us will return.

Believe me, I'm not here to spread lies. I'm sharing one of the worst hotel stays I've ever experienced. The only reason I gave 1 star is because there's no option for zero stars. If you want a quiet stay, I highly suggest picking any hotel nearby instead. But if you want to feel like you're staying on a loud train station platform, this is the place for you. I've stayed in many hotels, and I can say this was the worst experience by far. The staff seem only interested in money and lack basic politeness and professionalism expected in hospitality. Here, even being a minute late can get your booking canceled and your room given to someone else. I'm sure the management's response will try to justify what happened rather than admit the problem. So, think carefully before booking and consider a better hotel.

This was the worst hotel experience I've ever had.I called the hotel a day before my trip to book a room for 6 people (3 double-bed rooms). I even offered to pay an advance to confirm the booking, but the staff told me it wasn't necessary and that I could pay when I arrived. I asked them multiple times to confirm the room availability, and every time they assured me that the rooms were available.On the day of our trip, I called again in the morning before leaving for Chennai. I informed them that we were on our way and would reach around 7 PM. Once again, they confirmed that the rooms were available.However, after traveling all the way there, they suddenly told us that no rooms were available. We tried explaining that they had confirmed our booking several times, but the staff gave no proper explanation or solution. Their response was completely unprofessional and lacked any sense of responsibility.Because of their false assurances, our group wasted time, fuel, and effort, and we had to search for another hotel at the last minute.I would not recommend this hotel to anyone. If you value your time and want reliable service, look elsewhere.UPDATE: Your response is nothing but an attempt to cover up your mistake. Don't try to mislead people by changing the story. I repeatedly asked to pay an advance to confirm the booking, but your staff clearly told me it was not necessary. I even called again on the day of arrival and informed you that we were on the way from Salem and would reach around 7 PM. Once again, your staff confirmed that the rooms were available.After we traveled all the way to Chennai, you simply told us there were no rooms. Now you are claiming that advance payment was required? If that was your policy, why didn't anyone mention it during our multiple phone calls?Instead of admitting your mistake, you're trying to blame your customer. That is completely unprofessional and dishonest. Because of your false assurances, six people wasted hours of travel, fuel, money, and valuable time. Your reply only proves that your customer service is as poor as our experience. I sincerely hope no other customer has to go through what we did.

This has been the worst hotel experience I've ever encountered. I called the hotel a day before my trip to reserve three double-bed rooms for six people. I even offered to pay an advance to secure the booking, but the staff said it wasn't needed and that payment could be made upon arrival. I asked multiple times to confirm room availability, and each time they assured me the rooms were available. On the day we were traveling, I called again in the morning before leaving for Chennai and informed them we were en route and expected to arrive around 7 PM. They once again confirmed the rooms were available. However, after traveling all that way, they suddenly told us no rooms were available. We tried to explain that they had confirmed our booking multiple times, but the staff gave no proper explanation or solution. Their response was unprofessional and showed no responsibility. Due to their false assurances, our group wasted time, fuel, and effort, and we had to find another hotel at the last minute. I would not recommend this hotel to anyone. If you value your time and want dependable service, look elsewhere. UPDATE: Your reply is just an attempt to cover up your mistake. Don't try to mislead people by changing the story. I repeatedly asked about paying an advance to confirm the booking, but your staff clearly said it was unnecessary. I even called again on the day of arrival to inform you we were on the way from Salem and would reach around 7 PM. Once again, your staff confirmed the rooms were available. After we traveled all the way to Chennai, you told us there were no rooms. Now you claim advance payment was required? If that was your policy, why was it never mentioned during our multiple calls? Instead of admitting your mistake, you're blaming your customer. That is completely unprofessional and dishonest. Because of your false assurances, six people wasted hours of travel, fuel, money, and valuable time. Your response only shows your customer service is as poor as our experience. I sincerely hope no other customer has to endure what we did.

Never book this .. when u travel from long distance try to be in time as informed if 1hour late also the rooms will be cancelled and should sleep on street... 3rd grade service.. cash dealing people...one of my worst experience with my team presence..very irresponsible attitude, never trust then on roomand also they have a no advance booking policy which was new to us... no cash reserves