Khandala Valley Retreat

This is among the top resorts I've been to. Excellent service, spotless facilities, and a peaceful atmosphere. I will surely come back.

Bad experience

Excellent service

The stay was quite ordinary. I wouldn't consider it a 3-star hotel, and it's not suitable for couples. On the ground floor, rooms have balconies attached, and alcohol is allowed on the property. The room next to ours was occupied by 3-4 boys who were drinking, which made us feel very unsafe. Even minor noises from the balcony disturbed our sleep due to the connected balconies and the alcohol policy.

This was one of the worst hospitality experiences I've ever encountered. We reserved Khandala Valley Retreat via MakeMyTrip expecting a pleasant stay, but the property was in terrible shape. The swimming pool showed clear signs of algae and dirt, the jacuzzi contained stagnant water and debris, common areas were neglected, and trash was scattered around the premises. Cleanliness and maintenance were far below acceptable levels. The staff's attitude made things worse. When we voiced our concerns, the receptionist was very rude, unprofessional, and confrontational. Instead of resolving our issues or assisting us, the staff acted aggressively and seemed more interested in arguing. Most upsettingly, after we complained, we were denied check-in rather than offered any solution. This was completely unacceptable and demonstrated a total lack of customer service and professionalism. The photos on booking sites do not match the property's real condition. Based on my experience, I strongly recommend travelers reconsider before booking this resort. Poor upkeep, dirty facilities, rude staff, denied check-in after complaints, and terrible customer service make it definitely not worth the price.